Sukhjeet Kaur
Brampton,ON
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
4
4
years of professional experience
Work History
IT Operations Analyst Ii ( Access Management Team)
TD Bank
11.2022 - Current
- Assign service issues to the appropriate front-line team member.
- Monitor resources, prioritize activities to ensure application/technology availability.
- Identify, resolve, escalate and communicate service delivery issues and/or complaints.
- Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem investigation, determination and recovery
- IAM solutions with CyberArk
- Address Escalated Incidents NA/Regional UEM.
- Ensure the consistency and maintainability of existing solutions by creating, maintaining, and enforcing standards.
- Service now
- Assist Mobility Infrastructure team with validations and ad-hoc assistance as needed by Mobility engineering
- Provide effective, day-to-day applications and systems support: identify, assess, recommend, escalate, resolve, report, document, communicate. •
- Provide quality service and solutions consistent with objectives and client requirements.
- • Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
- Identity and access management provisioning and de-Provisioning.
- Authentication (Entra ID/Azure/SSO) onboarding experience; Understanding of Cloud Identity as a service (IDaaS) for SaaS, PaaS and IaaS
- Accountable for consultation and issue resolution as first point of inquiry/escalation and problem resolution for IAM onboarding activities.
Technical Support Analyst
Rogers Communications
10.2022 - 10.2023
- Provided clear and concise step-by-step technical support to guide clients.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, applications and software.
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
- Aided management in designing training manuals for usage and troubleshooting.
- Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.
Junior Cyber Security Consultant
Concentrix
11.2021 - 11.2022
- Research/evaluate emerging cyber security threats and ways to manage them
- Test and evaluate security products
- Identify potential weaknesses and implementation measures, such as firewall and encryption
- Investigate security alerts and provide incident response
- Investigate security breaches and other cybersecurity incidents
- Document security breaches and assess the damage they cause
- Perform regular scans to uncover network vulnerabilities
- Develop company-wide best practices for IT security
- Ensure that incidents and requests are handled according to agreed procedures
- Implement network security policies, application security, access
IT Security Consultant
Teleperformace
11.2020 - 02.2021
- Developed reasonable and cost effective recommendations for security improvement.
- Assessed security compliance, security program organization, policies and procedures, general risks and vulnerabilities.
- Prepared management reports detailing observations, comparisons to applicable standards, guidelines and industry best practices.
- Trained employees on ways to avoid security issues.
Education
Post Graduation Diploma - Cyber Security And Computer Forensic
Lambton College
04.2019
Bachelor of Computer Science - Computer Science
Punjab Technical University
03.2014
Skills
- Policy Updates
- Information Governance
- Risk Management
- Access Management
- Microsoft Excel
- Vulnerability Management
- Access Management
- Service now
- LDAP, Active directory, ZVM
- Data analysis and reporting skills
- Experience with Agile methodologies and tools including Jira, Confluence
- Risk Management
- Information Auditing
- Active Directory
- Identity Access Management
- Windows servers
- Cyber Ark
- Cloud Implementation
- Network Performance Analysis
- Risk Mitigation Strategies
- Architecture Review
- Network Security Management
- Penetration Testing
- Antivirus Management
- Malware Analysis
- Remediation Systems
- Root Cause Analysis
- Confidential Data Protection
- Network support
- Compliance
- IT Standards, Methodologies, CMM & audit requirements
- Authorization (Role Based Access Authorization and Conditional Access Control)
- IT risk management
- Teamwork and Collaboration
- Object-Oriented Programming
- Systems Analysis
Timeline
IT Operations Analyst Ii ( Access Management Team)
TD Bank
11.2022 - Current
Technical Support Analyst
Rogers Communications
10.2022 - 10.2023
Junior Cyber Security Consultant
Concentrix
11.2021 - 11.2022
IT Security Consultant
Teleperformace
11.2020 - 02.2021
Post Graduation Diploma - Cyber Security And Computer Forensic
Lambton College
Bachelor of Computer Science - Computer Science
Punjab Technical University
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