James Palmer
Vancouver,BC
Summary
Proficient Training supervisor with over 10 years of experience. Excellent understanding of how to plan, lead and evaluate courses for new and existing employees. Trained in many computer based programs with extensive trade technical knowledge. Achievements include improving employee performance and reducing problems with safety or harassment through high-quality training programs. Adept at incorporating the needs of individual departments into training courses. Analytical and detail-oriented nature with excellent problem-solving abilities. Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 24 years of related experience. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Operations and Training Supervisor
Canadian Armed Forces
06.2022 - Current
- Assessed new employee skills and strengths to provide customized training.
- Collaborated with company leaders and department managers to determine training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Updated employees with latest policies, procedures and compliance standards.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Selected or wrote appropriate curriculum for specific course topics.
- Integrated technology resources into courses to diversify instruction.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Created and maintained detailed training records and reports for management review.
- Developed and executed strategies to improve training program performance.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Verified training program compliance with applicable laws and regulations.
- Compiled training handbook and related course materials.
- Built constructive trainer and vendor relationships for successful program delivery.
- Planned and conducted staff trainings with emphasis on Technical skills development.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Facilitated high-quality training program delivery to employees and external stakeholders.
- Met department budgets by monitoring and reviewing training expenses.
Career Technical Training Instructor
Canadian Armed Forces
07.2020 - 06.2022
- Controlled use of supplies, materials and equipment and recommended purchases.
- Taught, modeled and evaluated student employability skills.
- Developed and prepared lessons and recommended curricula changes and supplemental materials.
- Participated in student performance evaluations.
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Established goals for courses with organized outlines and detailed lessons.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Planned and documented programs of study meeting individual needs and abilities of students.
- Identified program successes and failures based on student assessments and course reviews.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
- Developed software content, study aids and handouts for industry professionals.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
Support Manager
Canadian Armed Forces
12.2018 - 07.2020
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Monitored employee and customer interactions to assess quality of service.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Prepared employee schedules for maximum coverage during key hours.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed specialist team to provide technical assistance and customer service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Senior Supervisor
Canadian Armed Forces
06.2014 - 12.2018
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Maximized personal competency through continuous professional development.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Identified underperforming areas and implemented effective process improvements.
- Assessed problems and conflicts and resolved independently.
- Provided interpretation and guidance on procedural questions.
- Established and maintained filing systems, retrieved data using personnel management systems and prepared management reports.
- Served on safety committees to evaluate and recommend changes to policy, procedure and systems.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Transportation Coordinator
Canadian Armed Forces
06.2011 - 06.2014
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Analyzed transportation data to identify improvement opportunities.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Met safety and regulatory standards for full operational compliance.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Maintained accurate shipment, invoice and expense documentation for reliable reference.
- Improved workflow and productivity by implementing upgraded processes.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
Education
No Degree - Artillery Member
Canadian Armed Forces
High School Diploma -
Nackawic Senior High School
Nackawic, NB06.2001
Skills
- Financial Management
- Feedback Gathering
- Hazardous Materials
- Training Course Planning
- Training Materials and Documentation
- Operational Standards
- Presentation Materials
- Training Solutions Development
- Trainee Assessments
- Schedule Coordination
- Personnel Training and Development
- Product Development
- Business Management Principles
- Performance Measurement
- Learning Strategies
- New Employee Orientation
- Business Administration
- Constructive Feedback
- Standard Operating Procedures Proficient
- Policy Implementation
- Workplace Safety
- Leadership Training
- Verbal and Written Communication
- Schedule Management
- Human Resources
- Staffing and Workflow Planning
- Program Implementation
- Employee Performance Management System
- Project Management
- Maintaining Clean Work Areas
- Video Conferencing
- Feedback Analysis
- Compliance Understanding
- Motivational Speaking
- Curriculum Updates
- Work Coordination
- Courseware Development
- Job Assignments
- Training Logistics
- Policy Updates
- Multimedia Development
- Staff Development Plans
- Program Management
- Individual Trainings
- Classroom Expertise
- Resource Coordination
- Staff Leadership
- Focus Group Management
- Operational Efficiency
- Develop Training Programs
- Evaluate Instructors
- Communications Management
- Improve Job Skills
- Training Methods
- Simulation Coordination
- Remote Instruction
- Innovative Training Approaches
- Lead Simulations
Timeline
Operations and Training Supervisor
Canadian Armed Forces
06.2022 - Current
Career Technical Training Instructor
Canadian Armed Forces
07.2020 - 06.2022
Support Manager
Canadian Armed Forces
12.2018 - 07.2020
Senior Supervisor
Canadian Armed Forces
06.2014 - 12.2018
Transportation Coordinator
Canadian Armed Forces
06.2011 - 06.2014
No Degree - Artillery Member
Canadian Armed Forces
High School Diploma -
Nackawic Senior High School
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