Sukhdeep Kaur
Surrey
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Staples
02.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bakery Supervisor
Buland by Bash Cakes
04.2023 - 01.2024
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Greeted customers, answered questions and provided great customer experiences.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
Customer Service Representative
Baskin Robbins Ice Cream Catering
01.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
MBA -
University Canada West
Vancouver, BC07.2026
Bachelor of Arts - Humanities
Apeejay College Of Fine Arts
Jalandhar08.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patience and Empathy
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Staples
02.2024 - 09.2024
Bakery Supervisor
Buland by Bash Cakes
04.2023 - 01.2024
Customer Service Representative
Baskin Robbins Ice Cream Catering
01.2022 - 03.2023
MBA -
University Canada West
Bachelor of Arts - Humanities
Apeejay College Of Fine Arts
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