Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Sukhbinder Singh

Niagara Falls,ON

Summary

Skilled in customer service and problem-solving, I significantly contributed to sales growth and customer loyalty at Great Wolf Lodge by effectively managing high-stress situations and resolving complaints with empathy. My experience as a Horticulture Technician and Machine Operator showcases my ability to lead, think critically, and ensure quality and safety in operations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Great Wolf Lodge
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Horticulture Technician

Niagara College
03.2024 - 09.2024
  • Provided exceptional customer service by assisting clients in selecting appropriate plants for their specific needs based on site conditions.
  • Strengthened team dynamics by leading regular training sessions on relevant industry topics such as plant identification, disease diagnosis, or pesticide application methods.
  • Developed nursery propagation plans to increase inventory levels of desirable plants for sale or installation projects.
  • Managed greenhouse operations, ensuring optimal growing conditions for a variety of plant species.

Machine Operator

Peninsula Plastics
01.2023 - 12.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Education

Horticulture Technician

Niagara College
Niagara-on-the-Lake, ON
04-2024

Bachelor of Science - Biology

GGM Science College
Jammu And Kashmir
10-2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Professional Working

Timeline

Horticulture Technician

Niagara College
03.2024 - 09.2024

Customer Service Representative

Great Wolf Lodge
01.2023 - Current

Machine Operator

Peninsula Plastics
01.2023 - 12.2023

Horticulture Technician

Niagara College

Bachelor of Science - Biology

GGM Science College

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