Sukhanpreet Kaur
Milton,Canada
Summary
Detail-oriented and customer-focused professional with over 4 years of experience in fast-paced and administrative environments. Skilled in team leadership, record management, scheduling, and maintaining operational efficiency. Proven ability to handle customer relations, documentation, and staff coordination. Recognized for dependability, initiative, and excellent multitasking skills. Seeking to contribute administrative, management, and customer service expertise to a dynamic organization.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Supervisor
Firehouse Subs
Milton, Canada
02.2025 - 10.2025
- Supervised team operations, monitored performance, and handled shift planning.
- Assisted with payroll processing, inventory control, and daily log reporting.
- Provided hands-on training to staff to ensure customer satisfaction and consistency in service.
- Handled customer escalations promptly and maintained a positive work environment.
Supervisor
Tim Hortons
Brampton, Canada
06.2024 - 01.2025
- Supervised and motivated a team of staff to ensure smooth store operations.
- Managed administrative tasks such as shift scheduling, payroll assistance, and inventory tracking.
- Ensured compliance with company standards and food safety regulations.
- Handled customer escalations and maintained high satisfaction levels.
Team Member
Tim Hortons
Brampton, Canada
06.2024 - 10.2024
- Provided high-quality customer service and ensured accurate order processing.
- Assisted with inventory restocking and administrative record updates.
- Ensured store cleanliness and compliance with operational standards.
Supervisor / Baker
Tim Hortons
Hammonds Plains, Canada
12.2022 - 05.2024
- Supervised staff and coordinated shift operations including scheduling and task assignments.
- Handled administrative duties such as daily sales reporting, inventory checks, and order tracking.
- Trained and mentored new employees to improve team efficiency and performance.
- Maintained high standards of food safety, quality, and cleanliness during all operations.
Team Member
Tim Hortons
Brampton, Canada
01.2022 - 11.2022
- Provided high-quality customer service and ensured accurate order processing.
- Assisted with inventory restocking and administrative record updates.
- Ensured store cleanliness and compliance with operational standards.
Supervisor
Tim Hortons
Mississauga, Canada
09.2021 - 09.2022
- Oversaw daily store operations including opening and closing procedures.
- Completed shift reports and communicated performance metrics to management.
- Resolved customer concerns professionally and implemented service improvements.
Cashier / Customer Service
Tim Hortons
Dundas, Canada
02.2020 - 01.2021
- Processed payments accurately and maintained cash handling logs.
- Handled customer inquiries and provided efficient service with a positive attitude.
Education
Diploma - Health Wellness And Fitness
Mohawk College
Hamilton, ON 01.2020 - 04.2021
Skills
- Administrative & Clerical Support
- Team Leadership & Supervision
- Customer Service & Complaint Resolution
- Scheduling & Shift Coordination
- Data Entry & Record Management
- Time Management & Multitasking
- Cash Handling & POS Operation
- Inventory Control & Ordering
- Training & Onboarding
- Microsoft Office (Word, Excel, Outlook)
Certification
ServSafe Certification
Availability
Full-time | Willing to relocate or commute
Timeline
Supervisor
Firehouse Subs
02.2025 - 10.2025
Supervisor
Tim Hortons
06.2024 - 01.2025
Team Member
Tim Hortons
06.2024 - 10.2024
Supervisor / Baker
Tim Hortons
12.2022 - 05.2024
Team Member
Tim Hortons
01.2022 - 11.2022
Supervisor
Tim Hortons
09.2021 - 09.2022
Cashier / Customer Service
Tim Hortons
02.2020 - 01.2021
Diploma - Health Wellness And Fitness
Mohawk College
01.2020 - 04.2021