Benjamin Blackmore
Toronto,Ontario
Summary
Dynamic Assistant Manager with a proven track record at Urban Outfitters, excelling in customer relationship management and operations. Spearheaded initiatives that enhanced customer experience and team performance, leveraging skills in retail operations management and effective communication to foster a culture of growth and inclusivity. Achieved significant improvements in service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Urban Outfitters
2019.08 - 2024.07
- Customer Experience Management: Creating engaging store environments by driving a personalized service culture, interpreting customer feedback, and collaborating on visual merchandising.
- Leadership & Team Management: Leading by example on the floor, guiding the team in prioritizing customer experience, and fostering continual growth and development through onboarding and customer feedback.
- Visual & Business Operations: Supporting daily operations such as shipment processing and product placement. Maintained a clean, safe, and organized store environment to enhance the customer experience. Ensuring company standards and policies to maintain profitability.
- Communication & Relationships: Encouraging inclusivity, facilitating communication of important company information, and fostering a culture of feedback and development for personal and team growth.
Education
High School Diploma -
Prince of Wales Collegiate
St. John's, NL06.2008
Skills
- Customer Relationship Management (CRM)
- Operations Management
- Employee Performance Evaluations
- Sales Reporting
- Product and service knowledge
- Retail Operations Management
References
- Urban Outfitters,Toronto
Max Grech (Store Manager)
416-561-1106
- Urban Outfitters,Halifax
Sarah Williston (Store Manager)
902-818-8155
Timeline
Assistant Manager
Urban Outfitters
2019.08 - 2024.07
High School Diploma -
Prince of Wales Collegiate
Similar Profiles
Dahlia WechslerDahlia Wechsler
Assistant Manager at Urban OutfittersAssistant Manager at Urban Outfitters
Jaxon HoebichJaxon Hoebich
Sales Associate at Urban OutfittersSales Associate at Urban Outfitters
Kyesha FaulknerKyesha Faulkner
Product Flow Specialist at Urban OutfittersProduct Flow Specialist at Urban Outfitters