Arjun Dutta
Brampton,Canada
Summary
Confident communicator brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Public Storage
Mississauga, Canada
08.2022 - 12.2024
- Handled escalated customer service issues professionally and efficiently.
- Developed new leads each day at or above quotas.
- Assessed customer feedback surveys and made adjustments accordingly..
- Reviewed daily performance metrics such as average wait time, number of calls answered.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Answered incoming calls from customers, providing prompt and accurate information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Monitored staff performance to ensure adherence to customer service standards.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Assistant Logistics Manager
Go Logistics
Bolton, ON
02.2020 - 07.2022
- Received and processed incoming orders, ensuring accuracy of information.
- Verified stock inventory levels and maintained records of items shipped and received.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Collaborated with other departments to coordinate product delivery schedules.
- Cross-checked order forms against actual products received or sent out for accuracy.
- Followed safety guidelines while operating machinery in the facility.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Evaluated current systems used for managing supply chain activities and identified areas for improvement.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Prioritized work based on business demands and freight delivery times.
- Evaluated problematic conditions to resolve issues and optimize service levels.
Relief Manager
Storage Mart
Etobicoke, Canada
04.2018 - 01.2020
- Updated sitelink system with order specifics and customer details, preferences and billing information.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Performed site checks and daily tasks.
- Helped Regional Manager in Lock cuts.
- Assisted Manager in Monthly sales of the storage units.
- Assisted in Collection calls.
- Helped in auctioning the storage units.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
Customer Service Representative
Miratel Solutions
North York, Canada
10.2015 - 03.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings 70% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Supported sales team members to drive growth and development.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Provided top quality control and eliminated downtime to maximize revenue.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Made outbound calls to obtain account information.
Operations Assistant
Hilton Dowwtown Toronto
Toronto, Canada
07.2014 - 09.2015
- Scheduled appointments, meetings and interviews for employees and clients.
- Planned routine operations and special projects under direction of operations manager.
- Assisted with the development of processes and procedures related to operations management.
- Monitored inventory levels and ordered new supplies to prevent shortages.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Supervised supply and mobility operations and special projects.
- Provided HR administrative assistance to management team.
- Responded to client queries and maintained strong relationships with vendors.
- Developed customer service policies, procedures and standards for operational teams.
- Organized and maintained records of daily transactions and other operational data.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Conducted regular audits of operational activities to ensure compliance with regulations.
Education
Bachelor of Arts - Hospitality Administration And Management
Humber Institute of Technology & Advanced Learning
205 Humber College Blvd04-2014
Bachelor of Arts - Economics
University of Delhi
New Delhi12-2012
Skills
- Call Center Customer Service
- Product Descriptions
- Marketing Strategies
- Time Management
- Customer Inquiry and Response
- Active Listening
- Customer Targeting
- Customer Service
- Persuasive Strategies
- Relationship Building
- Speech Clarity
- Inbound and Outbound Calls
- Call Control
- Account Management
- Call Management
- Product Recommendations
- Inbound Calls
- Product Promotion
- Customer Orders
- Data Entry
- Warm Calling
- Quality Assurance
- Call Monitoring
- Schedule Coordination
- Training and mentoring
- Administrative Support
- Proficient in Sitelink & E-CRM
- Customer Relations
- Decision-Making
- Excellent time management skills
- Persuasive
- CRM Software
- Tactful and diplomatic
- Continuous Improvement
- Social Media Monitoring
- Customer Relationship Management (CRM)
- Problem-Solving
- Client relations and retention
Timeline
Assistant Manager
Public Storage
08.2022 - 12.2024
Assistant Logistics Manager
Go Logistics
02.2020 - 07.2022
Relief Manager
Storage Mart
04.2018 - 01.2020
Customer Service Representative
Miratel Solutions
10.2015 - 03.2018
Operations Assistant
Hilton Dowwtown Toronto
07.2014 - 09.2015
Bachelor of Arts - Hospitality Administration And Management
Humber Institute of Technology & Advanced Learning
Bachelor of Arts - Economics
University of Delhi
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