Sujey Hernandez Cardona
San Jose
Summary
Customer-focused professional who values building genuine connections and creating positive, memorable experiences for every guest. Skilled in sales, hospitality, and retail operations, with a strong ability to understand customer needs and deliver personalized service. Experienced in managing daily operations, including cash handling, inventory, and supporting team workflows in fast-paced environments. Adaptable and team-oriented, with a background in content creation, brand representation, and supporting promotions to drive engagement and loyalty.
Overview
1
1
year of professional experience
2027
2027
years of post-secondary education
Work History
Key Holder
The Cosmetics Company Store
San Jose
12.2025 - Current
- Delivered personalized customer service and drove sales by recommending products, resolving issues, and building strong client relationships.
- Managed daily store operations, including opening/closing procedures, cash handling, banking duties (deposits and withdrawals), and maintaining security standards.
- Oversaw inventory control by receiving shipments, stocking merchandise, and conducting regular audits to ensure product availability.
- Analyzed sales performance and collaborated with management and team members to execute promotions, meet targets, and improve store results.
Sales Advisor
Diva Bloom
San Jose
07.2025 - 11.2025
- Created promotional content and modeled for brand advertising to enhance marketing efforts and drive customer engagement.
- Delivered personalized customer service and drove sales by identifying needs, recommending products, and upselling to new and existing clients.
- Maintained store operations, including inventory management, restocking, visual merchandising, and ensuring a clean, organized sales floor.
- Built and maintained client relationships while handling inquiries, resolving issues, and tracking sales activities and records.
- Collaborated with team members and management on sales strategies, promotions, and store improvements based on customer trends.
Restaurant Hostess
Chili’s
San Jose
03.2025 - 06.2025
- Greeted and welcomed guests, managed reservations and waitlists, and kept guest flow organized during busy shifts.
- Coordinated seating, communicated constantly with servers and kitchen staff, and helped keep service running smoothly.
- Handled guest questions, gave menu recommendations, and resolved issues quickly to keep customers satisfied.
- Maintained cleanliness and organization, restocked supplies, and completed opening and closing duties.
- Supported overall operations by assisting with events, takeout orders, and stepping in wherever needed during high-volume times.
Education
Cristo Rey San Jose Jesuit High School
San Jose, USCertificate - Cosmetology
Paul Mitchell The School San Jose
San Jose, US 03.2025 - 11.2025
Skills
- Communication (Verbal & Written)
- Product Knowledge
- Client Relationship Building
- Teamwork / Collaboration
- Data Tracking / Sales Reporting
- Customer Service
- Adaptability / Problem Solving
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Key Holder
The Cosmetics Company Store
12.2025 - Current
Sales Advisor
Diva Bloom
07.2025 - 11.2025
Restaurant Hostess
Chili’s
03.2025 - 06.2025
Certificate - Cosmetology
Paul Mitchell The School San Jose
03.2025 - 11.2025
Cristo Rey San Jose Jesuit High School