Ruby Thomas
Kanata,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers, handling customer disputes and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail oriented with administrative work and proficient with Microsoft and Google Docs.
Overview
6
6
years of professional experience
Work History
Key Holder
Salvation Army Thrift Store
07.2019 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers at cash and on floor to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customer inquiries on the phone.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Processed exchanges, voucher and giftcard payments in accordance with store policy.
- Monitored customers for signs of security concerns and escalated issues to management.
- Effectively performed morning, midday and closing cash-floats and bookkeeping for store.
- Assisted Store Manager with daily duties such as monitoring, organizing and alerting when stock supplies ran low
- Ensuring fellow employees read and sign monthly company health and safety reports
Administrative Assistant
Safe Solutions Pest Control
12.2017 - 08.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed and ran social media pages for company, posting daily of new products, engaged with potential customers and their inquires
- Managed and updated technician work schedules
Education
Associate of Science - Biotechnology
Humber College
Toronto, ON04.2020
Associate of Science - Agriculture
Sir Arthur Lewis Community College
St Lucia12.2012
Skills
- Order Supplies
- Verbal Communication
- Excellent Written and Verbal Communication
- Multitasking Strengths
- Sales Training
- Microsoft Office,
- Dispute Mediation
- Critical Thinking
- Inventory Control Procedures
- Meeting Sales Goals
- Engaging with Diverse Customers
Timeline
Key Holder
Salvation Army Thrift Store
07.2019 - Current
Administrative Assistant
Safe Solutions Pest Control
12.2017 - 08.2018
Associate of Science - Biotechnology
Humber College
Associate of Science - Agriculture
Sir Arthur Lewis Community College
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