Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Cashier

Sujata Waiba

Toronto,ON

Summary

Dynamic professional with a proven track record at Machhapuchchhre Bank, excelling in customer service and regulatory compliance. Skilled in leveraging technical proficiency and problem-solving abilities to enhance operational efficiency and customer satisfaction. Achieved notable accuracy in transaction processing, contributing to a significant increase in repeat business.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Mr. Pretzels
11.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

SWIFT and Clearing Operations Assistant

Machhapuchchhre Bank
09.2021 - 04.2022
  • SWIFT messages for international transfers are processed, validated, and transmitted.
  • Reconcile incoming and outgoing SWIFT communications to ensure accuracy and handle issues quickly.
  • Conduct compliance checks on SWIFT messages while complying to AML and KYC rules.
  • Settle cheques, drafts, and electronic fund transfers (EFTs) between banks.
  • Reconcile daily clearing accounts and resolve discrepancies or disputes with counterparties.
  • Ensure transactions are processed within stipulated deadlines to maintain operational efficiency.

Cashier

Machhapuchchhre Bank
03.2020 - 09.2021
  • Operating cash drawers, cheque scanners, and other equipment.
  • Storing deposit slips, cancelled checks, and other documents.
  • Providing copies of papers such as cancelled checks when asked.
  • Counting the cash drawer at the beginning and end of each shift.
  • Verifying consumer ID to meet legal criteria
  • Obtaining approval from supervisors for significant and/or foreign transactions
  • Informing customers about account kinds, minimum balances, and other requirements.

Customer Service Representative

Machhapuchchhre Bank
07.2019 - 03.2020
  • Open and close accounts for customers, including savings, checking, and fixed deposit accounts.
  • Assist customers with account inquiries, product information, and transaction processing (deposits, withdrawals, fund transfers).
  • Resolve issues like account discrepancies, lost cards, and unauthorized transactions while ensuring compliance with KYC and AML regulations.
  • Promote and cross-sell banking products and services to meet customer needs and bank targets.
  • Maintain accurate records of customer interactions and provide guidance on digital banking and financial management.

Education

High School Diploma -

Centennial College of Applied Arts And Technology
Scarborough, ON
12-2024

BBA - Business Administration And Management

Mahendra Morang Adarsha Multiple Campus
Biratnagar, Nepal
11-2018

Skills

  • Customer Service Skills: Strong interpersonal and communication skills to effectively assist and build rapport with customers
  • Problem-Solving Skills: Ability to identify and resolve customer issues efficiently and professionally
  • Attention to Detail: Accuracy in processing transactions, verifying documents, and maintaining records
  • Sales and Marketing Skills: Proficiency in promoting and cross-selling bank products and services
  • Technical Proficiency: Familiarity with banking software, digital banking platforms, and other financial tools
  • Regulatory Knowledge: Understanding of KYC, AML, and other compliance requirements in the banking sector
  • Time Management: Ability to handle multiple customer inquiries and tasks in a fast-paced environment

Languages

English
Full Professional
French
Elementary

Certification

1. Anti-Money Laundering (AML) & Know Your Customer (KYC) Certificate

2. Risk Management Certificate



Timeline

Cashier

Mr. Pretzels
11.2023 - Current

SWIFT and Clearing Operations Assistant

Machhapuchchhre Bank
09.2021 - 04.2022

Cashier

Machhapuchchhre Bank
03.2020 - 09.2021

Customer Service Representative

Machhapuchchhre Bank
07.2019 - 03.2020

High School Diploma -

Centennial College of Applied Arts And Technology

BBA - Business Administration And Management

Mahendra Morang Adarsha Multiple Campus

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Sujata Waiba