SHANAE SMITH
Toronto
Summary
Dedicated and motivated student pursuing a Bachelor of Liberal Arts with a specialization in Human Rights and Equity, bringing extensive experience in customer service and communication. Proven ability to handle high volumes of inbound calls, emails, and chats while delivering timely, accurate, and empathetic support. Skilled in identifying customer needs, offering tailored solutions, and maintaining confidentiality. Recognized for exceptional verbal and written communication skills, strong problem-solving abilities, and a professional, client-centered approach. Highly organized, detail-oriented, and adaptable to fast-paced environments with a commitment to continuous learning and professional growth. Intermediate proficiency in Microsoft Office and adept at fostering positive relationships with diverse stakeholders.
Overview
6
6
years of professional experience
Work History
Retail Sales Representative, Cashier and Key Holder
Laura Secord
09.2022 - 02.2023
- Responsible for greeting customers and providing recommendations about the different products based on customers’ needs.
- Prepared products displaced and opened and closed the store.
- Every day before closure time, effectively recorded sales of different products and counted and maintained up-to-date inventory.
- Processed customers’ payments using a point of sale and cash register.
Chief Associate of Development Strategies
29 Roots Youth Employment Services
01.2017 - 01.2021
- Responsible for facilitating the presentation and endorsement of all strategic and business development opportunities with the Executive Director and the Board of Directors.
- Effectively managed the government funds by keeping a record of them in a spreadsheet and was in charge of processing and keeping records of different expenses, including food purchases for events and for program attendees’ daily expenses during our events.
- Processed grant requirements and submitted them to the government for approval for company funding and philanthropy.
- Developed processes and tools that supported the development of material value creation and growth initiatives within the organization.
Market Researcher
Numeris
01.2018 - 01.2019
- Responsible for coordinating projects concerning all operations and personnel, including module preparation.
- Conducted market research regarding customer satisfaction for different companies, including Rogers, Cisco, Cogeco and others.
- Researched and implemented new ideas and strategies for our company’s clients to advance their company’s goals and increased revenue.
- Executed staff training for all new hires according to the policies and procedures of the company.
Education
Bachelor of Liberal Arts - Human Rights and Equity
York University
Toronto, ON10.2025
Skills
- Student pursuing a Bachelor of Liberal Arts specializing in Human Rights and Equity
- Extensive experience effectively handling incoming calls per day, responding to customers’ inquiries, and answering emails and chats by providing timely and accurate information
- Experience providing high-quality customer service on a daily basis and resolving customer issues efficiently while reducing customers’ complaint escalations and improving customer satisfaction
- Skilled at understanding and identifying customers’ needs and recommending the best possible solutions and products while maintaining confidentiality
- Excellent at promoting products and solutions and providing high-quality customer service support
- Strong verbal and written communication skills with recognized customer service experience who can build rapport, engage, and connect with clients in a professional, effective, and friendly manner Highly professional telephone etiquette; able to speak softly or assertively in tone and voice
- Passionate about growing professionally with a strong sense of curiosity and motivated to accomplish personal and business goals
- Excellent interpersonal, organizational, planning, problem-solving, and time management skills
- Positive work attitude, reliable, detail-oriented, proactive, and excellent at prioritizing, meeting deadlines, and working under pressure Adapt easily to work in a fast-paced environment
- Experience communicating, building, and maintaining relationships with different stakeholders by providing services in a courteous, sensitive, and professional manner
- Intermediate knowledge of MS Office
Languages
English
Timeline
Retail Sales Representative, Cashier and Key Holder
Laura Secord
09.2022 - 02.2023
Market Researcher
Numeris
01.2018 - 01.2019
Chief Associate of Development Strategies
29 Roots Youth Employment Services
01.2017 - 01.2021
Bachelor of Liberal Arts - Human Rights and Equity
York University