Suhani Saini

• Assisted customers, organized merchandise, and maintained a tidy store environment, ensuring quality presentation and a welcoming atmosphere.
• Participated in fundraising events, engaged with potential donors, and contributed to promotional efforts. Demonstrated commitment to results and a customer-centric approach.
• Engaged with over 200 customers, promoted products, and resolved inquiries by actively listening and with patience.

Demonstrated exceptional customer service through active listening, suggesting, and providing information on newly launched products by modeling. Organized, Planned, and worked in various seminars, and meetings in firms and community work.

Accomplishments:

• Processed customer purchases quickly and accurately, maintaining a positive attitude during high-traffic periods.
• Supported stocking and inventory tasks, organizing products on shelves, and rotating stock to keep items fresh and accessible.
• Assisted in maintaining a clean and organized store environment, contributing to a seamless customer shopping experience
• Handled cash accurately, balanced cash drawers, and prepared daily transaction reports.
• Managed approximately 30 incoming calls, emails, and faxes per day from customers.

Led and managed a communication team for a project called the rollout of the Reliance JIO app ( Reliance Grocery app), which was supported by the Employment Digital Agency Of India. The team was responsible for communicating deliverables by email and meetings.

Accomplishments:

• Successfully managed daily store operations, ensuring high standards of customer service,
• Inventory management, and team performance.
• Supervised, trained, and motivated a team of 20 employees, fostering a positive work environment and encouraging growth and development.
• Received an "Employee of the Month" award for exceptional customer satisfaction.