Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Suhag Patel

Edmonton,Alberta

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Wireless Consultant

Staples Canada
Edmonton, AB
08.2023 - Current
  • Provided technical support and troubleshooting for wireless networks.
  • Analyzed customer requirements and determined the best wireless solutions.
  • Assisted customers with understanding their current network setup and identifying areas of improvement.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.

Store Manager & Bookkeeping

Mobile Care
West Edmonton Mall, AB
01.2018 - Current
  • Maintain and update employee information, such as records of employee attendance, leave and overtime to calculate pay and benefit entitlements, in Canadian and other currencies, using manual or computerized systems
  • Prepare and verify statements of earnings for employees, indicating gross and net salaries and deductions such as taxes, union dues, garnishments and insurance and pension plans
  • Prepare, verify and process all employee payroll related payments, including regular pay, benefit payments, and special payments such as bonuses and vacation pay
  • Complete, verify and process forms and documentation for administration of benefits such as pension plans, leaves, share savings, employment and medical insurance
  • Prepare payroll related filings and supporting documentation, such as year-end tax statements, pension, Records of Employment and other statements
  • Provide information on payroll matters, benefit plans and collective agreement provisions.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.

Sales Representative

Glentel Wirelesswave
West Edmonton Mall
09.2022 - 08.2023
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
  • Recommended complementary purchases to customers, increasing revenue
  • Prioritized helping customers over completing other routine tasks in store
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Investigated and resolved customer inquiries and complaints quickly
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Trained new personnel regarding company operations, policies and services
  • Created and maintained detailed database to develop promotional sales.

Sales Representative

Bell Mobility
Edmonton, AB
06.2017 - 11.2018
  • Respond to all front-line initial customer inquiries and issues and try to ensure a first response resolution
  • Escalate customer issues that require more in-depth assistance to the appropriate internal party and execute timely follow-ups
  • Participate in regular training on products and services, customer service, corporate and operations policies, as well as company initiatives to remain knowledgeable on all products and services to effectively support new and existing customers
  • Concisely record all issues and resolutions into client relationship software
  • Perform to meet and exceed all monthly performance metrics (Quality, Dependability, and Productivity)
  • Engage in monthly performance review/coaching sessions with Customer Care Manager
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Developed and implemented sales strategies to increase profits
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Used customer insights to develop innovative sales strategies to increase sales
  • Generated new leads through networking and attending industry events
  • Utilized CRM software to manage customer accounts and track performance metrics.

Sales Representative

Freedom Mobile
Boonie Doon
01.2015 - 08.2017
  • Getting ready to open the store
  • Keeping inventories on hand and placing new orders
  • Getting the store ready to close
  • Providing post sales services and helping the customer with their cases and screen protectors
  • 100% accessories attach and warranty ratio with any activation or hardware upgrade
  • Monitored customers for signs of security concerns and escalated issues to management
  • Recommended complementary purchases to customers, increasing revenue
  • Prioritized helping customers over completing other routine tasks in store
  • Used in-store system to locate inventory and place special orders for customers
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Developed strong rapport with customers and created positive impression of business.

Education

Business Admin-Accounting technician -

NorQuest College

Skills

  • Microsoft Office
  • Adobe Photoshop
  • UX/UI Designing
  • Python
  • Java
  • CCNA Certification
  • Critical Thinking
  • Departmental Procedures
  • Financial Approvals
  • Loss Prevention Procedures
  • Strategic Sales
  • Promotional Events
  • Flexible Work Schedule
  • Performance Review
  • POS Terminal Operation
  • Restocking Oversight
  • Cycle Counts and Audits
  • Handling Complaints
  • Battery Replacement
  • Hardware Repair
  • Technical Troubleshooting
  • LCD Screen Replacement
  • Troubleshooting Skills
  • Diagnostic Testing
  • Soldering Skills

Additional Information

  • Proficient in cell phone repair, troubleshooting, and diagnostics
  • Experienced in repairing various cell phone models, including iPhone, Samsung, Google Pixel, etc
  • Skilled in replacing damaged screens, batteries, charging ports, and other hardware components
  • Knowledgeable in software updates, data transfer, and backup procedures
  • Familiar with soldering techniques and microelectronics repair
  • Strong understanding of mobile operating systems (iOS, Android) and their functionalities
  • Ability to identify and resolve common cell phone issues such as network connectivity, software glitches, and hardware malfunctions
  • Customer service-oriented, providing excellent support and guidance to clients with cell phone problems
  • Adherence to safety protocols and best practices in handling delicate electronics

Timeline

Wireless Consultant

Staples Canada
08.2023 - Current

Sales Representative

Glentel Wirelesswave
09.2022 - 08.2023

Store Manager & Bookkeeping

Mobile Care
01.2018 - Current

Sales Representative

Bell Mobility
06.2017 - 11.2018

Sales Representative

Freedom Mobile
01.2015 - 08.2017

Business Admin-Accounting technician -

NorQuest College

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Suhag Patel