Sue Roy-Elias
Moncton,Canada
Overview
21
21
years of professional experience
Work History
Manager New Brunswick Provincial Programs
Medavie Blue Cross
Moncton, New Brunswick
05.2022 - Current
- Responsible for the service delivery aspects related to Pharmacare, Medicare, and Resident Services operations within the NB Provincial Programs
- With a key focus on operational efficiency, team building, and maximizing the use of technology to implement change and enhance plan member and provider services.
Director of Change Management & Communications
Rogers Communications Inc.
Moncton, New Brunswick
10.2019 - 03.2022
- Successfully designed and executed the National frontline communications and change management strategy for both Rogers and Fido
- Supported internal communications for the Rogers/Fido Leadership Team as well as managed new, enhanced, and cyclical lifecycle projects and initiatives, effectively organizing and managing to drive outcomes and deliver lasting change.
Senior Manager, Operations NTSD Wireless/Connected Home
Rogers Communications Inc.
Moncton, New Brunswick
06.2008 - 10.2019
- Oversaw the daily operations of a call center, setting and meeting customer service goals, handling and resolving complex complaints, and monitoring and reporting on performance and efficiency.
Project/Client Services Manager
AOL Canada Inc. Inc.
Moncton, New Brunswick
01.2003 - 05.2008
- As the Client Services Manager, I ensured that our AOL US clients received exceptional service while strategically delivering the business sales targets
- I worked closely with key AOL Senior Leaders as well as oversaw a team of Client Service Representatives
- I developed and implemented client service strategies that helped to increase sales while providing a positive end-to-end customer experience.
Education
Prosci Certified Change Practitioner -
Accredited Coaching Certification with the International Coaching Federation (ICF) -
MBA Business Administration -
Université de Moncton
Project Management -
American Management Association (Canadian Centre)
Small Business Management Diploma -
Atlantic Business College
B.A. Psychology -
University of New Brunswick
Websites
Committees And Groups
Bilingual (English & French)
Languages
English
Native/ Bilingual
French
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Skills
- Strategic planning
- Policies and procedures
- Operations management
- Key Performance Indicators
- Improvement initiatives
- Contract Management
- Project Management
- Coaching and mentoring
- Business Development
- Staff Management
- Verbal and written communication
- Business planning
- Sales and marketing
- Business administration
Timeline
Manager New Brunswick Provincial Programs
Medavie Blue Cross
05.2022 - Current
Director of Change Management & Communications
Rogers Communications Inc.
10.2019 - 03.2022
Senior Manager, Operations NTSD Wireless/Connected Home
Rogers Communications Inc.
06.2008 - 10.2019
Project/Client Services Manager
AOL Canada Inc. Inc.
01.2003 - 05.2008
Prosci Certified Change Practitioner -
Accredited Coaching Certification with the International Coaching Federation (ICF) -
MBA Business Administration -
Université de Moncton
Project Management -
American Management Association (Canadian Centre)
Small Business Management Diploma -
Atlantic Business College
B.A. Psychology -
University of New Brunswick