Sue Inshaw
Coordinator
Calgary,AB
Summary
Dynamic Coordinator and Manager with over 20 years of extensive experience in administration, customer service, facilitation, and leadership. Proven expertise in implementing best practices to enhance operational efficiency and elevate customer relations. Adept at providing exceptional project support while fostering strong relationships with clients and stakeholders. Registered Massage Therapist in British Columbia and Alberta, with a background as a business owner of a successful hot yoga studio and experienced yoga teacher and trainer.
Overview
18
18
years of professional experience
Work History
Massage Therapist (RMT)
Self Employed
10.2022 - Current
- Provide 45, 60, 75 and 90 minute therapeutic and relaxation treatments with clients of all ages, prenatal and various pathologies. 20 treatments per week. Manual, Hot Stone & Cupping Therapy.
- Postural Assessments, Special Tests & Range of Motion Muscle testing to determine pathologies. Chart findings and treatments.
- Maintain schedule and payments with third party insurance companies.
Administrative Assistant - Term & Auxiliary Positions
College of the Rockies – Kimberley Campus & Cranbrook Campus
09.2008 - Current
- Various Term Positions: Hairdressing Instructor, ConEd, Nursing, Student Housing, Haultruck, Fire Academy, Campus Life, Campus Bookstore
- Support Hairdressing Instructor on a need basis throughout the program year following the ITA program guidelines and facilitate program.
- Maintain Colleague Database with student records.
- Daily reconcile of cash & reports / preparing bank deposits.
- Schedule ConEd F2F and Online courses, prepare budgets, book instructors and training rooms and facility contracts.
- Supported logistics for programs, meetings, and events, including room reservations, agenda preparation and calendar maintenance.
Project Coordinator Basin Food Producer Wage Subsidy
College of the Rockies, Cranbrook, BC
Cranbrook, BC
02.2021 - 10.2025
- Project Manage CBT FP Wage Subsidy Program budget of $985,000.00.
- Review applicants (Food Producers in CBT Area for subsidy approx. 100).
- Enter into agreement with approved clients with good projects up to 85.
- Email Contracts and relevant documents to approved applicants.
- Review Claim forms and submit to Finance for Client Subsidy.
- Weekly, mid-term and final report to Basin.
- Meet with applicants and stakeholders on regular basis to maintain proper communication of the project. Travel is throughout the Columbia Basin.
- Ensure applicants are complying with terms of Contract with employee, work safe and health regulations.
- (Part Time Term & Current Auxiliary)
Business Owner
Cranbrook Hot Yoga LTD, Cranbrook, BC & East Kootenay Yoga Academy
Cranbrook, BC
11.2013 - 03.2019
- Renovated and self-contracted studio to opening date.
- Manage a successful hot yoga studio (ALL administrative duties from staff & class scheduling to website design/manage to payroll).
- Developed realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Reconciled daily sales, returns and financial reports in Mind Body Software.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions. (Contractors and Volunteer staff up to 25)
- Created and monitored promotional approaches to increase sales and profit levels using Facebook and Instagram.
- Consulted with customers to assess needs and propose optimal solutions.
- Wrote and published curriculum to be a Registered Yoga School with the Yoga Alliance. Recognized in Canada and the United States.
- Facilitate 200hour yoga teacher trainings and workshops.
Education
Massage Therapist - Currently Registered in BC & AB
Alberta College of Massage Therapy
Calgary11-2023
PIDP Media Enhanced, Foundations & Assessment of Adult Learning - undefined
Vancouver Community College
Vancouver06-2016
Office Technology Financial Program (DP) - undefined
Capilano University
Vancouver08-1995
Skills
- Team leadership with a customer-centric approach
- Positive mindset and commitment to continuous learning
- Financial planning
- Staff and student training
Interests
Hiking, Cross-Country Skiing, Yoga, Rollerblading, Cycling, Baking, Skating, Nutrition, Health and Wellness Lifestyle, Learning new things!
Software
- Microsoft Office
- Mindbody Scheduler & Jane Scheduler
- Zoom / Teams / Colleague / Typorama/ Google Docs / YouTube / Wix
Continuing Education Courses
Managing Hostile Individuals, Assertiveness in the workplace, Leading a customer service focused team, Accounting Fundamentals, QuickBooks
Languages
English
Native or Bilingual
Timeline
Massage Therapist (RMT)
Self Employed
10.2022 - Current
Project Coordinator Basin Food Producer Wage Subsidy
College of the Rockies, Cranbrook, BC
02.2021 - 10.2025
Business Owner
Cranbrook Hot Yoga LTD, Cranbrook, BC & East Kootenay Yoga Academy
11.2013 - 03.2019
Administrative Assistant - Term & Auxiliary Positions
College of the Rockies – Kimberley Campus & Cranbrook Campus
09.2008 - Current
PIDP Media Enhanced, Foundations & Assessment of Adult Learning - undefined
Vancouver Community College
Office Technology Financial Program (DP) - undefined
Capilano University
Massage Therapist - Currently Registered in BC & AB
Alberta College of Massage Therapy