Sudhir Kumar Singh
Bowmanville,Canada
Summary
Highly skilled ServiceNow Administrator/Developer with 5+ years of experience in system administration, development, and support of the ServiceNow platform. Adept at troubleshooting complex issues, providing innovative solutions, and enhancing IT Service Management (ITSM) processes. Experienced in enterprise asset management, configuration management database (CMDB), and enterprise ticketing systems, including incident, problem, change, and service request management. Passionate about improving system efficiency, stability, and user experience within a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Engineer
Tata Consultancy Services
02.2020 - 02.2025
- Provide troubleshooting and root cause analysis for complex ServiceNow issues, ensuring minimal downtime and effective solutions
- Manage ServiceNow platform deployments and support ongoing stability of deployed modules
- 2+ years of experience working as a help desk team member in a medium or large-sized organization
- Hands-on experience with ITSM modules and troubleshooting within ServiceNow
- Strong analytical skills to monitor integrations, analyze system issues, and implement effective solutions
- Assist in first and second-level support for ServiceNow incidents and service requests
- Participate in design discussions with technical leads, architects, and internal stakeholders to enhance ServiceNow functionality
- Monitor integrations and discovery schedules to ensure system accuracy and efficiency
- Identify and implement improvements, recommendations, and automation opportunities to optimize ITSM processes
- Conduct research and development to explore new ways of leveraging the ServiceNow platform
- Maintain discovery schedules, dates, and import payloads for effective data synchronization
- Occasionally provide on-call and after-hours support as needed
Education
Master of Science -
Trent University
Peterborough, Ontario05.2024
Bachelor of Technology - Computer Science and Engineering
Shaheed Bhagat Singh State Technical Campus
Ferozepur, Punjab08.2018
Skills
- ServiceNow Platform Administration & Development
- IT Service Management (ITSM)
- Configuration Management Database (CMDB)
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Scripting (Java, API, REST, SOAP)
- System Development Life Cycle (SDLC)
- Troubleshooting & Root Cause Analysis
- Integration & API Management
- Discovery & Import Payloads
- Reporting & Analytics
- ITIL Framework & Best Practices
- Research & Development in ServiceNow Capabilities
Certification
- The complete ServiceNow developer course (Udemy)
- Certified System Administrator (CSA) Learning Path (Exam for CSA Planned)
- ServiceNow certified Application developer (Udemy)
- The Complete Core Java Course : Learn to Code (Udemy)
- Master Microservices with Spring Boot and Spring Cloud (Udemy)
Languages
English
Full Professional
Hindi
Full Professional
Timeline
System Engineer
Tata Consultancy Services
02.2020 - 02.2025
Bachelor of Technology - Computer Science and Engineering
Shaheed Bhagat Singh State Technical Campus
Master of Science -
Trent University
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