Havyaka Ganta
Calgary,AB
Summary
IT professional with 3.7 years of experience in application support and incident management, skilled in IT tools and processes that enable effective root cause analysis, process automation, system reliability and SLA compliance to enhance customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Skills
- ServiceNow Platform: Incident, Problem & Change Management, Workflow Automation, SLA Tracking
- Database Management: Oracle 12c/19c ,PL/SQL, Data Migration, Query Optimization
- Reporting: OBIEE application maintenance, RPD Migration, reporting enhancements
- Web Development Expertise: HTML5, CSS3, JavaScript, Bootstrap, NET
- Operating Systems: Linux (Command Line), Windows 10/11
- Utility Tools: MS-Office(Word, Excel, PPT, Access), Notepad
- IT Tools: ServiceNow, Oracle SQL Developer, Visual Studio, WinSCP, Super Putty
- Other Skills: ITIL Processes, Root Cause Analysis, Process Improvement, Documentation, Cross-team collaboration, Stakeholder Communication
Work History
System Engineer
Tata Consultancy Services Ltd
10.2021 - 05.2025
Application Support Specialist
British Telecom
09.2022 - 05.2025
- Managed end-to-end incident, change and service request workflows in ServiceNow, ensuring timely response and resolution within SLA targets.
- Triaged and monitored high-priority incidents, coordinating with development and infrastructure teams to prevent SLA breaches.
- Conducted root cause analysis for recurring issues and documented permanent fixes, reducing repeat incident by 20%
- Implemented automation scripts to streamline daily monitoring tasks, minimizing manual effort and improving operational efficiency.
- Administered Linux and Windows servers, supporting deployments, troubleshooting, and performance optimization.
- Participated in Oracle database upgradation (12c ->19c), ensuring data integrity and minimal downtime.
- Developed and maintained responsive web pages using HTML5, CSS3, and Javascript for internal support tools and dashboards.
- Created and maintained knowledge base articles and documentation to improve support team efficiency and knowledge sharing.
Front-End Developer
Boeing
10.2021 - 09.2022
- Designed and developed user-friendly, browser-compatible UIs using HTML5, CSS3, Javascript, and Bootstrap.
- Enhanced web navigation and user experience by optimizing layouts and reducing page load times.
- Developed new modules and upgraded database components in .NET and PL/SQL, supporting business-driven application enhancements.
- Ensured application reliability through thorough testing, debugging and preforming tuning.
- Collaborated with cross-functionality teams to deploy feature updated and track post-deployment stability.
Education
Bachelor of Technology - Electrical And Electronics Engineering
01.2021
GPA: 8.61
Accomplishments
- Service Commitment Award (2024) - Recognized for outstanding ownership and continuous service improvement in application support operations.
- Xcelerate Warrior (2023) - “On the Spot” award for excellence in automation, consistent performance and incident resolution efficiency.
- Special Initiate Award (2022) - For proactive problem-solving and cross-teams collaboration.
Certification
Relational Database Design - Udemy
Timeline
Application Support Specialist - British Telecom
09.2022 - 05.2025
System Engineer - Tata Consultancy Services Ltd
10.2021 - 05.2025
Front-End Developer - Boeing
10.2021 - 09.2022
Sri Venkateswara University - Bachelor of Technology, Electrical And Electronics Engineering