Suci Laras Santi
Torrance,CA
Summary
As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the tasks at hand.
Overview
24
24
years of professional experience
Work History
Rooms Coordinator
Sonesta Redondo Beach
01.2021 - Current
- Process airline manifests, making daily sign in sheet, loads manifest to system. Assign crew rooms daily. Process group rooming list, billing, assign rooms, and group billing. Make weblink for group. Manage room inventory, daily, monthly and yearly. Also making arrangement with housekeeping. Cover the front desk, supervise and manage front desk when needed. Maximize room occupancy. Problem solving for sold out nights. Handling crew and group complaints
- 2025 Employee of the Year
Front Office Supervisor
Sonesta Redondo Beach
04.2018 - 12.2020
- Supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responsible for airline manifests, inventory room and checking airline billing.
Front Desk Agent
Crowne Plaza Redondo Beach and Marina
07.2016 - 04.2018
- Greeting and thanking guests in a sincere, friendly manner. Anticipating and addressing guests' needs, and resolving their problems and complaints. Collaborating and communicating with other internal departments to ensure guest satisfaction.
- 2017 Employee of the Year
Senior Account Representative
PT. Toyota Tsusho Indonesia
05.2002 - 05.2005
- Created and maintained customer accounts and served as the primary point of contact. Resolved customer complaints via phone, email, face-to-face meeting. Collaborated with warehouse department to manage inventory and Just-In-Time delivery.
Education
Summa Cum Laude Diploma - Business Administration
Polytechnic Negeri Jakarta University
Indonesia08-2002
Skills
Microsoft Office (Word, Excel)
- Adobe Photoshop
- Bilingual English, Indonesian
Timeline
Rooms Coordinator
Sonesta Redondo Beach
01.2021 - Current
Front Office Supervisor
Sonesta Redondo Beach
04.2018 - 12.2020
Front Desk Agent
Crowne Plaza Redondo Beach and Marina
07.2016 - 04.2018
Senior Account Representative
PT. Toyota Tsusho Indonesia
05.2002 - 05.2005
Summa Cum Laude Diploma - Business Administration
Polytechnic Negeri Jakarta University