Cambria Terry
Torrance
Summary
Senior Administrative and Operations Specialist with 12 years of experience managing complex workflows, multi-provider coordination, and HR operations in high-volume academic medical systems. Recognized for optimizing processes, ensuring compliance, and maintaining accuracy across data tracking, scheduling, and reporting functions. Skilled at onboarding, training, and cross-functional collaboration to improve operational efficiency and stakeholder satisfaction. Adept at handling sensitive information and high-stress situations with calm, discretion, and professionalism. Excels at translating structured processes into scalable solutions to support organizational goals and enhance patient, provider, and team experiences.
Overview
12
12
years of professional experience
Work History
Operations Support Coordinator, Patient Services
UCLA Health
Redondo Beach
02.2023 - Current
- Serves as a key liaison between operations, patients, providers, and staff while maintaining compliance.
- Clinic Operations & Patient Access: Serve as primary bridge between patients, physicians, and departments in a high-volume clinic: manage complex scheduling, Epic/CareConnect updates, and care coordination.
- Facilitated communication between patients, providers, and staff as a trusted point of contact, addressing workflow gaps and enhancing satisfaction scores.
- Provides high-volume operational and administrative support across multiple clinical specialties, ensuring patient satisfaction and workflow efficiency.
- Process & Scheduling Optimization: Managed complex patient and provider schedules and administrative workflows: reduced bottlenecks, improved appointment efficiency, and enhanced operational consistency.
- Drove operational excellence and supported HR initiatives to optimize workflows and enhance team performance.
- Transformed Staff Readiness: Designed and delivered tip sheets, workflow guides, and smart phrases for float and new staff across multiple clinics: accelerated onboarding by 30% and enabled independent high-performance.
- Optimized Leadership Operations: Coordinated cross-department initiatives and ensured executive follow-through for leadership and physicians: streamlined workflows, eliminated bottlenecks, and elevated team productivity across clinics.
- Provided support with FMLA/CFRA/PDL documentation, policy interpretation, and cross-department coordination while maintaining compliance and addressing employee needs across clinics.
- Managed disputes to maintain positive relationships among stakeholders.
- Ensured adherence to established procedures to support efficiency.
- Established dependable workflows to ensure operational effectiveness.
- Monitored adherence to regulatory requirements and internal policies.
- Oversaw data accuracy to inform decision-making and reporting.
Sr Administrative Assistant II
UCLA Health
05.2018 - 02.2023
- Coordinated clinic operations and cross-department initiatives, streamlining staff onboarding and training to optimize workflow.
- Oversaw program coordination and scheduling, implementing process improvements that enhanced operational efficiency.
- Systems & Documentation Excellence: Leveraged Epic, CareConnect, MyChart, and UC workflows while maintaining HIPAA-compliant records: increased data accuracy and supported audits and quality reporting.
- Developed and implemented administrative processes and cross-department procedures, improving accuracy and efficiency in high-volume front- and back-office operations.
Patient Service Administrator
UCLA Health
Torrance
11.2017 - 05.2018
- Coordinated front-desk operations, patient communications, and administrative tasks to enhance clinical efficiency.
- Ensured compliance, accurate data management, and seamless scheduling across departments to prevent delays and improve patient experience.
- Managed multi-line appointment systems and coordinated pre-operative authorizations to ensure timely procedures and reduce scheduling conflicts.
- Patient Communication & Support: Delivered sensitive clinical information to patients and providers, maintained trust, and facilitated seamless care experiences.
- Data Accuracy & Documentation: Entered and maintained medical and insurance records, supported billing, audits, and overall compliance.
- Regulatory Compliance: Maintained HIPAA-compliant documentation and verified insurance information; ensured adherence to clinical and administrative standards.
- Workflow Assistance: Collaborated across departments to resolve day-to-day operational challenges, prevented bottlenecks, and enhanced office efficiency.
- Assisted with additional administrative tasks, including IT troubleshooting and document management.
Administrative Assistant
UCLA Health
Palos Verdes
12.2014 - 11.2017
- Administrative Coordination: Managed scheduling, multi-line communications, and appointment tracking; ensured smooth daily operations and reduced missed deadlines; maintained medical and insurance records; supported billing, audits, and compliance.
- Coordinated program activities, managed data, and implemented process improvements to enhance operational compliance.
- Provider & Program Coordination: Managed master scheduling for 13 providers while coordinating clinic-wide COVID testing operations and protocol adherence: trained new hires, optimized staff schedules, and served as central liaison across providers, clinical staff, and operations to stabilize workflows.
- Served as first point of contact for patients and providers, facilitating timely communication and efficiently resolving administrative issues.
- Assisted with program coordination, data management, and process improvements to support efficient and compliant operations.
- Operational Flexibility: Assisted with ad hoc administrative tasks and IT troubleshooting, ensured continuity of services, and supported departmental needs.
- High-Demand Operational Support: Assisted with additional administrative responsibilities and ad hoc projects: ensured continuity of services and supported department goals during peak periods.
- Assessed and refined daily processes, documentation, and scheduling practices to enhance operational efficiency and reduce disruptions.
- HR Support & Policy Adherence: Assisted with policy interpretation, documentation follow-up, and cross-department coordination: ensured compliance and supported employee needs.
- Enhanced Staff Competency: Created practical guides and coached new hires on clinical procedures and systems, reduced errors, and empowered staff to operate confidently across multiple departments.
- Data Accuracy & Reporting: Maintained accurate records, tracked administrative metrics, and supported reporting initiatives; improved data integrity and facilitated audit readiness.
Education
Bachelor of Arts (BA) - Communication Studies
California State University, Long Beach
Long Beach, CASkills
- Epic
- CareConnect
- MyChart
- UC workflows
- RightFax
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook365
- Windows OS
- MacOS
- Scheduling Tools
- Zoom
- Documentation Standards
- Data Tracking & Reporting
- AI-ChatGPT
Timeline
Operations Support Coordinator, Patient Services
UCLA Health
02.2023 - Current
Sr Administrative Assistant II
UCLA Health
05.2018 - 02.2023
Patient Service Administrator
UCLA Health
11.2017 - 05.2018
Administrative Assistant
UCLA Health
12.2014 - 11.2017
Bachelor of Arts (BA) - Communication Studies
California State University, Long Beach