SUCHETANA BHATTACHARJEE
Surrey
Summary
Dynamic Customer Service Supervisor with a proven track record at InterGlobe Aviations Ltd. Skilled in problem-solving and team leadership, I enhanced customer satisfaction through effective issue resolution and collaboration. Recognized for fostering a positive work environment, I successfully improved service quality and customer retention by building strong relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
InterGlobe Aviations Ltd. "Indigo Airlines"
07.2023 - 11.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Customer Service Executive
Go Airlines
12.2021 - 06.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Customer Service Representative
GLOBE GROUND INDIA
08.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BACHELORS OF ELECTRICAL ENGINEERING - Electrical Engineering
CAMELLIA INSTITUTE OF TECHNOLOGY
KOLKATA07-2021
DIPLOMA IN ELECTRICAL ENGINEERING - Electrical Engineering
ACHARYA JAGADISH CHANDRA BOSE POLYTECHNIC COLLEGE
KOLKATA, INDIA06-2018
DIPLOMA IN AVIATION - Aviation Management
JT AVIATION SCHOOL
KOLKATA, INDIA04-2018
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Customer relations
- Team leadership
- Training and mentoring
- Relationship building
- Customer relationship management (CRM)
- Analytical thinking
- Operations management
- Customer service management
Accomplishments
- CERTIFICATION OF ACHIEVEMENT FOR BEST WORK DEBUTANT FOR INDIGO AIRLINES AS CUSTOMER SERVICE SUPERVISOR.
- CERTIFICATION OF ACHIEVEMENT OF INDIAN SIGN LANGUAGE INTERMEDIATE LEVEL.
- CERTIFICATION OF OUTSTANDING CUSTOMER SERVICE APPRAISAL FROM INDIGO AIRLINES PVT LTD.
- SUPERVISED TEAM OF 25-30 PEOPLE WITH PROFFESSIONAL ATTRIBUTE WITH EFFICIENT RESULTS.
- TRAINING NEW COMERS AND CONDUCTING DEVELOPMENT CLASSES.
Languages
English
Full Professional
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Certification
- CAP - Certified Administrative Professional
- CUSTOMER SERVICE , INDIGO AIRLINES. -
- Certified CUSTOMER SERVICE SUPERVISOR, INDIGO AIRLINES -
- DANGEROUS GOODS AWARENESS License - [Timeframe]
- AVIATION SECURITY CERTIFICATION
Interests
- Trained 11YEARS OF KATHAK AND ODISSI dance form in india
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I have a passion for photography and editing photos
- Dance
- Fashion
- Photography
Timeline
Customer Service Supervisor
InterGlobe Aviations Ltd. "Indigo Airlines"
07.2023 - 11.2024
Customer Service Executive
Go Airlines
12.2021 - 06.2023
Customer Service Representative
GLOBE GROUND INDIA
08.2018 - 11.2021
BACHELORS OF ELECTRICAL ENGINEERING - Electrical Engineering
CAMELLIA INSTITUTE OF TECHNOLOGY
DIPLOMA IN ELECTRICAL ENGINEERING - Electrical Engineering
ACHARYA JAGADISH CHANDRA BOSE POLYTECHNIC COLLEGE
DIPLOMA IN AVIATION - Aviation Management
JT AVIATION SCHOOL
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