SUBRINA POIRIER
Edmonton,AB
Summary
A people-driven leader who brings strength in customer service and operational excellence, achieved through creating a culture of authenticity, collaboration and inclusion.
Overview
7
7
years of professional experience
Work History
Sales Manager
Staples
Edmonton, Alberta
06.2023 - Current
- Responsible for directing and overseeing the day-to-day operations of the business.
- Motivating the sales team to meet goals.
- Professionally resolving customer complaints.
- Prioritized and organized tasks to efficiently accomplish business operations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducting store audits, maintaining brand standards, and overseeing policy compliance.
- Interviewing, hiring, training, evaluating performance, and disciplining employees.
- Followed established SOPs for receiving, stocking, picking, shipping.
- Worked closely with other team members to ensure efficient operation of shipping and receiving department.
- Supervised staff in the picking, packing, shipping and receiving of goods.
Visual Merchandising Leader/Assistant Store Manager
American Eagle Outfitters
Edmonton, AB
09.2018 - 03.2022
- Managing all stockroom operations and organization standards
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Lead the compliance of loss prevention standards
- Lead Safety audits/inspections
- Leading efficient handling of all merchandise(shipment receipt and processing, markdowns and replenishment)
- Organized and prioritized projects.
- Provide training, development, coaching and performance feedback
- Motivating and inspiring team performance
- Developing success plans for associates to grow within the company
- Contributing to and leading the execution of store business plan to include loyalty and technology
- Analyze sales trends/make strategic decisions to drive business goals
- Recruit, hire, develop and retain talent
- Managing hours/payroll
- Building customer loyalty through guest experience, social media and email capture
- Mapping/planning/scheduling floor sets, sell-through and merchandise adjustments
Visual Merchandising Supervisor
VICTORIA'S SECRET
Edmonton
11.2017 - 01.2018
- Stockroom/warehouse organization
- Lead stockroom/warehouse operations & policy compliance
- Motivating team productivity and project focus
- Coaching and developing associates individual performance
- Performing monthly associate reviews and observations
- Successfully leading key projects which resulted in increased store sales targets
- Multi-tasking ongoing projects and sales
- Entering shipment receipts
- Managing hours within budget
- Executing floor-sets and visual standards
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
Advanced Diploma - Law Enforcement Foundations
CDI College
Practicum Experience -
RCMP - Indigenous Policing Unit - K Division
03-2023
Retail Management Merchandising, Distribution And Marketing Certificate -
Alison Skills Training
01.2020
High School Diploma -
J.L Ilsley
Halifax, NS06.2011
Skills
- Critical thinking & problem solving skills
- Maintains high integrity, moral and ethical standards
- Stockroom/warehouse management 6years
- Friendly, positive attitude
- Ability to lead self and others/work well independently and collectively
- Exceptional customer service
- Able to manage/meet multiple project deadlines simultaneously/time management
- Highly organized & professional
- Motivated to learn
- Experience using computer software(Ie Excel, Outlook, Kronos, Microsoft Windows)
- Experience managing flawless inventory/audit procedures
- Reliable & flexible
- Class 5 Operators License
References
REFERENCES UPON REQUEST
Additional Information
- WHMIS Training
Timeline
Sales Manager
Staples
06.2023 - Current
Visual Merchandising Leader/Assistant Store Manager
American Eagle Outfitters
09.2018 - 03.2022
Visual Merchandising Supervisor
VICTORIA'S SECRET
11.2017 - 01.2018
Advanced Diploma - Law Enforcement Foundations
CDI College
Practicum Experience -
RCMP - Indigenous Policing Unit - K Division
Retail Management Merchandising, Distribution And Marketing Certificate -
Alison Skills Training
High School Diploma -
J.L Ilsley
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