Ogiri Ajene
Winnipeg,Manitoba
Summary
Dedicated, organized, and hard-working retail worker with multiple years' experience working in a client based environments. Efficient and responsive team player with excellent multitasking skills and ability to support multiple departments with customer inquiries and register-handling tasks as needed.
Overview
2
2
years of professional experience
Work History
Tele-Sales Representative
Concentrix
Winnipeg, Manitoba
10.2022 - 12.2023
- Managed outbound sales calls to proactively engage potential customers and existing customers to showcase product or service offerings, and drive revenue growth through effective sales strategies
- Direct prospects to the field sales team as necessary, and maintain accurate customer information in the database while processing orders.
- Consistently exceeded monthly and quarterly sales goals by an average of 20%.
- Achieved record sales, surpassing previous sales targets by 30% during first 3 month of hire.
- Recognized as top sales performer 2 months in a row.
Live Service Agent
Concentrix
Winnipeg, Manitoba
03.2022 - 10.2022
- Handled inbound calls efficiently and professionally, demonstrating strong communication and customer service skills while providing support, information, and assistance to clients and customers
- Assisting service-based companies to streamline operations, improve customer service, and increase sales.
- Collecting and processing paperwork to schedule appointments for over 100 customers daily.
- In-depth knowledge of all Apple products and services, so as to offer the effective services.
Store Associate
TJX Companies
Winnipeg, MB
01.2022 - 03.2022
- Delivered the best possible service and attention to all consumers
- Assisted the team in executing all daily retail operations to ensure premium service and smooth store functioning
- Developed positive relationships with consumers and teammates
- Became an active member of the store community by attending and supporting store events
- Modeled reliability and flexibility by being able to work varied hours and days to meet the needs of the business
Education
Bachelor of Arts - Criminology & Anthropology
University of Manitoba
Winnipeg, MB12-2024
Skills
- Strong Communication, Comprehension and interpersonal skills
- Solid customer service and sales experience
- ability to engage with customers through various channels (email, phone, video)
- Language: English (native), French (Working proficiency)
- Proficient written and conversational skills
- Strong reasoning skills
- Critical Thinking & Problem solving skills
- interpersonal, organizational and communication skills
- Ability to work independently and in teams efficiently
- Put Clients first and foremost
- Strong attention to detail
- Goal-oriented & passionate about people
Extracurriculars & Volunteer Work
- Engaged in the Hamilton's Kid's Fest, which is Canada’s largest festival, bringing a variety of fun and educational activities for all children twelve and under.
- Taught and mentored underprivileged Black and Indigenous primary school aged children in Gonzaga Middle School as part of a service trip
Timeline
Tele-Sales Representative
Concentrix
10.2022 - 12.2023
Live Service Agent
Concentrix
03.2022 - 10.2022
Store Associate
TJX Companies
01.2022 - 03.2022
Bachelor of Arts - Criminology & Anthropology
University of Manitoba
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