Stormy Amaya
Downey
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Account Manager
A&Z Marketing
01.2024 - 04.2024
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- .Mentored junior team members, sharing industry knowledge, best practices, and proven techniques for successful selling.
Sports Equipment Manager
CSU Chico
01.2019 - 04.2020
- Maintained accurate records of equipment inventory
- Maintained and organized equipment storage regularly
- Prioritized and organized tasks to efficiently accomplish service goals
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services
- Communicated clearly with coworkers using email, phone and text to stay on top of operation needs
- Communicated with coaches and athletes to convey information about upcoming events and the status of needed equipment
- Resolved coaches and athletes complaints regarding worker performance or services rendered.
Education
Criminal Justice
California State University - Chico
Chico, CA06.2022
Skills
- Marketing
- Inventory Supervision
- Record keeping
- Teamwork and Collaboration
- Client Relations
- Team Training
- Data-driven decision-making
Timeline
Account Manager
A&Z Marketing
01.2024 - 04.2024
Sports Equipment Manager
CSU Chico
01.2019 - 04.2020
Criminal Justice
California State University - Chico
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