Stevia Papagiannakis
Laval,Quebec
Summary
Social and professional with a proven track record at Spa Finlandais Rosemère, excelling in customer service and team leadership. Adept in project management and CRM tools, I enhance client relations through personalized solutions and mentorship. Recognized for my adaptability and problem-solving skills, I thrive in fast-paced environments, ensuring operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Center Manager
Spa Finlandais Rosemère
09.2024 - Current
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
Summer Camp Counselor (Seasonal)
Centre Du Sablon
06.2023 - 06.2024
- Strengthened my client engagement skills by resolving camper conflicts, adapting my approach and resolution strategies to their individual emotional needs.
Project Specialist
Pearson ERPI
09.2021 - 05.2023
- Managed electronic document conversion projects, including content recovery and language translation; ensured accuracy by identifying and correcting errors in punctuation, grammar, and translation.
- Assisted in marketing projects, gaining a strong understanding of Office 365 and marketing tools such as Salesforce and Zendesk.
Restaurant Worker
Coq-O-Beq
09.2017 - 05.2022
- Successfully managed multiple responsibilities, including taking orders, preparing meals, washing dishes, and delivering food to customers' homes.
- Leveraged training across all departments to enhance operational efficiency and maintain a healthy work environment
Education
Bachelor of Arts - History
Concordia University
Montreal, QC06-2026
College Diploma (Diplôme D’études Collégiales) -
Vanier College
Montreal, QC05-2022
High School Diploma -
Collège Français
Longueuil, QC06-2020
Skills
- Project Management & Coordination
- Microsoft Office, Office 365 & Google Workspace
- CRM & Customer Support Tools (Salesforce, Zendesk, SMS Customer Tool)
- POS & Payment Systems (MoneyGram, Zenoti, 3CX)
- Marketing & Digital Tools (SEO, Data Analysis)
- Content Editing and Quality Control
Hard Skills
- Collaboration & Strong Work Ethic
- Problem-Solving & Critical Thinking
- Proven Adaptability & Quick Learning
- Time Management & Multitasking
- Customer Service & Client Relations
- Team Leadership & Mentorship
Soft Skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Greek
Professional Working
Certification
CPR Certificate Level A – AED – SA
Awards
Winner of RSEQ Regional and Provincial Championships (2016)
Certificate of Competence (Treasurer) – JEUNE COOP (2019-2020)
Awards & Distinctions
• Soccer player (2006 – Present)
• Rose-Marie Mullen Dance School – Classical Ballet (2005-2008)
• Winner of RSEQ Regional and Provincial Championships (2016)
• Pankration Martial Arts (2011-2015)
• Greek Dance (2009-2015)
• Certificate of Competence (Treasurer) – JEUNE COOP (2019-2020)
Timeline
Sales Center Manager
Spa Finlandais Rosemère
09.2024 - Current
Summer Camp Counselor (Seasonal)
Centre Du Sablon
06.2023 - 06.2024
Project Specialist
Pearson ERPI
09.2021 - 05.2023
Restaurant Worker
Coq-O-Beq
09.2017 - 05.2022
Bachelor of Arts - History
Concordia University
College Diploma (Diplôme D’études Collégiales) -
Vanier College
High School Diploma -
Collège Français
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