Steves Loïc Paneben Kamte
Ottawa,ON
Summary
Dynamic customer service professional with a proven track record at CustomerFirst Solutions, enhancing client satisfaction by 30%. Skilled in problem-solving and team leadership, I excel in driving service improvements and training new staff, ensuring efficient operations and high-quality support. Proficient in CRM software, I am dedicated to delivering exceptional service.
Offering excellent interpersonal skills and genuine interest in helping others, eager to learn and develop in fast-paced call center environment. Delivers outstanding customer service by quickly grasping new tools and techniques. Ready to use and develop problem-solving and communication skills in call agent role.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Call Agent
VIVACALL
Douala, Cameroon
07.2024 - 06.2025
- Managed high volume inbound and outbound calls, ensuring customer satisfaction through effective communication.
- Assisted in resolving customer inquiries and issues, enhancing overall service experience.
- Documented call interactions accurately in CRM system to maintain detailed records of customer engagement.
- Collaborated with team members to streamline processes, improving response times and efficiency.
- Provided feedback to management on common customer concerns, contributing to service improvement initiatives.
- Trained new staff on call handling procedures and best practices for maintaining quality service standards.
- Analyzed call metrics to identify trends and areas for improvement, supporting data-driven decision-making.
- Developed training materials for onboarding new agents, enhancing knowledge transfer and operational readiness.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
Call Center Representative
Take My Call
Douala,Cameroon
6 2023 - 07.2024
- Managed over 100 calls daily, resolving issues 95% of time
- Improved client satisfaction by 30% through effective support
- Trained 5 new employees, boosting team performance 20%
- Assisted customers with inquiries and resolved issues efficiently
- Managed high volumes of incoming calls while maintaining professionalism
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Bachelor of Arts - Communication
University Institut Coast
Douala , Cameroon 06-2025
Civil Engineering
University of Buea
Douala , Cameroon06-2023
Skills
- Customer Service
- Problem Solving
- Communication Skills
- Time Management
- Team Leadership
- Service Improvement
- Conflict Resolution
- CRM Software
Certification
- Customer Service Excellence - Customer Experience Institute
- Call Center Operations Management - National Call Center Association
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Call Agent
VIVACALL
07.2024 - 06.2025
Call Center Representative
Take My Call
6 2023 - 07.2024
Bachelor of Arts - Communication
University Institut Coast
Civil Engineering
University of Buea