Luis Enrique Salazar Lopez
Fremont
Summary
Skilled Call Agent with background in customer service and technical support. Recognized for clear communication, problem-solving skills, and ability to quickly diffuse difficult customer situations. In previous role, contributed to team success by consistently reaching performance benchmarks in call resolution and customer satisfaction. Demonstrated strong adherence to company policies and procedures.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Call Agent
Ravess Colombia
Bogota Cundinamarca
06.2022 - 07.2024
- Trained new call agents on company policies, procedures and protocols.
- Provided customer service support for incoming calls and emails.
- Escalated complex customer inquiries to appropriate personnel when necessary.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Customer service by telephone, fundraising for UNICEF Colombia and Plan International, raises funds to invest in social programs and aid for children and adolescents living in extreme poverty in Colombia and Central America.
Call Center Agent
Atento Colombia, SA
Bogota Cundinamarca
12.2019 - 01.2021
- Customer service via telephone, a member of the retention and loyalty department of the company Claro Colombia, carried out functions to retain customers of telephone service and home service (cable or satellite television) and to prevent them from canceling their services.
- Conferred with customers by telephone to provide information about products or services, and take orders for TV by subscription.
- Promoted available products and services to customers during service, account management and order calls.
Call Center Agent
Atlantic International BPO
Barranquilla Atlantico
11.2017 - 07.2018
- Call center agent in the customer retention and loyalty area of a telecommunications company.
- Receive calls from customers dissatisfied with the services provided.
- Resolve requests such as: Questions, complaints, and appeals
- Provide excellent service and sell the company's products or services
Administrative Assistant
El Rosario Hospital Medical Center
Cabimas Zulia
05.2013 - 08.2016
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Directed patients inquiries to appropriate department personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Billing for Medical Studies
- Make appointments for patients for medical studies requested by medical staff
Merchandise Associate
Tempforcestaffing
Cabimas Zulia
01.2001 - 03.2002
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
- Greeted store customers, offered assistance, and thanked each for patronage.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Restructured merchandising strategy to promote high value and products.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
Education
Bachelor of Science - Journalism And Mass Communication
Dr Rafael Belloso Chacin University
Maracaibo, Zulia, Venezuela.11-2015
Bachelor of Science - Business Administration And Management
Rafael Maria Baralt University
Ciudad Ojeda, Zulia, Venezuela.07-2007
High School Diploma -
Aristides Urdaneta
Cabimas, Zulia, Venezuela07-1998
Skills
- Customer service
- Employee training
- Call handling
- Conflict resolution
- Data entry
- Technical support
- Communication skills
- Team collaboration
- Adaptability
- Customer communications
- Call center experience
- Client service
- Professionalism
Languages
Spanish
Native/ Bilingual
English
Limited
Affiliations
- Read, keep informed of local, national and world events
- Continue learning English
Certification
- Human Resources course
- Customer service
References
References available upon request.
Timeline
Call Agent
Ravess Colombia
06.2022 - 07.2024
Call Center Agent
Atento Colombia, SA
12.2019 - 01.2021
Call Center Agent
Atlantic International BPO
11.2017 - 07.2018
Administrative Assistant
El Rosario Hospital Medical Center
05.2013 - 08.2016
Merchandise Associate
Tempforcestaffing
01.2001 - 03.2002
Bachelor of Science - Journalism And Mass Communication
Dr Rafael Belloso Chacin University
Bachelor of Science - Business Administration And Management
Rafael Maria Baralt University
High School Diploma -
Aristides Urdaneta
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