Steven Zamorano
Los Angeles
Summary
Results-driven sales professional with over a decade of experience in customer engagement, inside and outside sales, and relationship management. Excelled in both phone-based and in-person sales, consistently achieving targets while enhancing customer satisfaction. Expertise in building relationships, overcoming objections, and articulating value propositions, combined with proficiency in CRM systems and sales tracking in high-volume settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Territory Manager
Baker Distributing Co
Sun Valley
2024.12 - Current
- Identified and developed new lead opportunities through targeted outreach, contributing to sales growth and market share expansion.
- Identified customer needs and recommend tailored HVAC solutions, effectively communicating product value.
- Managed and documented customer interactions, orders, and opportunities using CRM tools.
- Collaborated with internal teams to streamline order processing and delivery coordination, enhancing customer satisfaction.
- Monitored sales activity and performance metrics to achieve consistent sales targets.
Sales Representative
Jones Lumber Company
Lynwood
2013.05 - 2024.09
- Drove sales by managing high-volume portfolio of contractor accounts through strategic phone outreach and solution-based selling, enhancing client engagement.
- Built long-term relationships with contractors, developers, and homeowners through consistent follow-up and service, fostering trust and repeat business.
- Adapted to changing market conditions while maintaining strong sales performance.
- Utilized CRM systems (BizTrack and Salesforce) to track customer interactions, sales activity, and pipeline progress.
- Handled customer inquiries and resolved issues, ensuring high level of satisfaction and loyalty.
- Trained and mentored new team members, contributing to improved team performance and service quality.
Education
High School Diploma -
Cantwell Sacred Heart of Mary
Montebello, CA2007-05
Skills
- Territory Management
- B2B Sales Strategies
- Sales
- Customer Needs Analysis
- Customer Relationships
- Territory Sales
- Researched Sales Leads
- CRM Management
- CRM Systems
- Market Research
- Team Collaboration
- Effective Communication
Certification
- SSGI Lean Six Sigma Green Belt
- SSGI Scrum Master
Timeline
Territory Manager
Baker Distributing Co
2024.12 - Current
Sales Representative
Jones Lumber Company
2013.05 - 2024.09
High School Diploma -
Cantwell Sacred Heart of Mary