Steven Pockele
LONDON,ON
Summary
Competitive and performance-driven sales professional with a consistent record of ranking among top producers. Expert in objection handling, closing techniques, and relationship building. Thrive in fast-paced, target-driven environments with commission-based incentives
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Enterprise
LONDON
02.2024 - 02.2026
- Assisted 50+ customers daily with vehicle reservations, rentals, returns, and upgrades
- Explained rental policies, insurance options, and additional services to ensure customer understanding and compliance
- Processed payments, contracts, and identification verification with high accuracy
- Conducted vehicle inspections before and after rentals, documenting damages and fuel levels
- Resolved customer concerns professionally, maintaining high satisfaction ratings
- Coordinated vehicle availability and scheduling to maximize fleet utilization
- Promoted add-on services (GPS, insurance coverage, upgrades), increasing revenue
- Maintained detailed records using reservation and point-of-sale systems
- Collaborated with maintenance and detailing teams to ensure vehicle readiness
Mobile Solution Specialist
Enjoy
London, Ontario
03.2018 - 03.2020
- Exceeded monthly sales targets by 20% while managing 5–7 in-home appointments daily.
- Consulted with customers during in-home visits to recommend wireless plans and devices, consistently exceeding sales targets and generating new revenue
Assistant Store Manager
Rogers
LONDON
02.2018 - 02.2019
- nth Year – Present]
Support daily retail operations in a high-volume telecommunications store, driving sales performance and customer satisfaction.
Assist in leading, coaching, and developing a team of sales associates to consistently meet and exceed KPIs, including revenue, activations, and accessory targets.
Analyze sales metrics and implement action plans to improve store performance and customer retention.
Provide hands-on support in resolving complex customer concerns, ensuring a positive and solution-focused experience.
Oversee inventory management, merchandising standards, and loss prevention procedures.
Partner with the Store Manager to execute corporate initiatives, promotional campaigns, and operational audits.
Conduct onboarding and ongoing training for new hires to strengthen product knowledge and sales techniques.
Maintain compliance with company policies, health and safety standards, and operational procedures.
Education
Bachelor of Arts - Business And Society
York University
Toronto 02.2010 - 02.2012
Skills
- Customer service
- Payment processing
- Vehicle inspections
- Inventory management
Timeline
Assistant Manager
Enterprise
02.2024 - 02.2026
Mobile Solution Specialist
Enjoy
03.2018 - 03.2020
Assistant Store Manager
Rogers
02.2018 - 02.2019
Bachelor of Arts - Business And Society
York University
02.2010 - 02.2012