Steven Nguyen
Newark
Summary
Dynamic manager with over five years of experience in customer service and operations management. Skilled in staff training and development, fostering a collaborative team environment, and implementing solutions that improve service quality and operational performance.
Overview
9
9
years of professional experience
Work History
Manager
K1 Speed
Santa Clara, CA
03.2020 - Current
- Led team to enhance operational efficiency and improve customer experience.
- Developed training programs for staff, improving service quality and consistency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated special events, increasing customer engagement and revenue generation.
- Oversaw daily operations, ensuring adherence to safety protocols and company policies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Host
Lazy Dog Restaurant & Bar
Newark, CA
10.2020 - 05.2021
- Greeted and seated guests promptly to enhance customer experience.
- Managed waitlists efficiently to optimize table turnover rates.
- Coordinated with kitchen and service staff to ensure smooth operations.
- Resolved guest inquiries and concerns to maintain high satisfaction levels.
Host/Server/Trainer
P.F. Chang's Bistro
Fremont, CA
02.2019 - 02.2020
- Greeted and seated guests promptly, ensuring optimal flow of service.
- Managed waitlist efficiently, optimizing seating arrangements during peak hours.
- Communicated effectively with kitchen and service staff to enhance guest experience.
- Trained new hosts on procedures and customer service standards.
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained knowledge of menu items and daily specials to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new servers on menu details and service protocols to enhance customer experience.
- Led onboarding sessions, ensuring staff understood operational procedures and company standards.
Team Leader / Party Host
John's Incredible Pizza Company
Newark, CA
06.2017 - 12.2018
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored team members, fostering a collaborative and high-performance environment.
- Coordinated party logistics, ensuring timely setup and breakdown of events.
- Engaged with clients to understand event requirements and preferences.
- Managed inventory for party supplies, maintaining organization and minimizing waste.
- Oversaw team performance during high-pressure situations, ensuring smooth operations.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Advocated for resource allocation improvements to enhance operational effectiveness.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
No Degree - Communications
San Francisco State University
San Francisco, CAHigh School Diploma -
Newark Memorial HS
Newark, CA06-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Shift scheduling
- Sales techniques
- Documentation and reporting
- Operations management
- Schedule preparation
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Host
Lazy Dog Restaurant & Bar
10.2020 - 05.2021
Manager
K1 Speed
03.2020 - Current
Host/Server/Trainer
P.F. Chang's Bistro
02.2019 - 02.2020
Team Leader / Party Host
John's Incredible Pizza Company
06.2017 - 12.2018
No Degree - Communications
San Francisco State University
High School Diploma -
Newark Memorial HS