Steven Mckay

• Served as key point of contact in emergency situations, liaising with first responders and providing critical information that aided in the resolution of incidents.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Managed CCTV cameras and life safety alarm systems.
• Managed incoming and outgoing Mail and deliveries.
• Keeping clear and precise notes of occurrences, deliveries and visitors.
• Proficient in Word, Excel and Powerpoint.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled customer inquiries and suggestions courteously and professionally.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
• Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
• Improved data accuracy by diligently collecting and recording census information from households.
• Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
• Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.

• Enhanced production efficiency by implementing lean manufacturing principles and optimizing workflow processes.
• Reduced equipment downtime by performing regular maintenance checks and coordinating with maintenance teams for timely repairs.
• Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
• Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
• Shipping and Receiving, operating fork truck

safely and efficiently.