Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mounisha Mirtipati

Toronto,Canada

Summary

Professional Tactical Guard with extensive experience in security roles across various high-traffic environments. Proven expertise in ensuring safety, managing crises, and providing exceptional customer service. Skilled in handcuffs, baton use, mental health awareness, and legal compliance. Adept at conflict resolution and responding to high-stress situations. Strong situational awareness, with a demonstrated ability to act swiftly and effectively in emergency scenarios.

Offering excellent interpersonal skills and genuine interest in providing outstanding service, eager to develop and grow in hospitality setting. Contributes understanding of guest needs and preferences, along with strong organizational and communication skills. Ready to use and develop customer service and problem-solving skills in Concierge role.

Professional with strong experience in hospital security, prepared to enhance safety and security measures. Highly skilled in emergency response, surveillance, and access control. Strong focus on collaboration and achieving results, adaptable to changing needs. Reliable team player with keen eye for identifying potential threats and ensuring secure environment.

Developed skills in security management and customer interaction within high-traffic environment, looking to transition into new field. Demonstrates strong capabilities in conflict resolution and maintaining secure atmosphere. Seeks to leverage these transferable skills in new professional role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Commercial Building Security – Concierge

GardaWorld Security
04.2025 - Current

• Monitored building access and verified credentials of employees, visitors, and contractors.
• Provided excellent customer service, assisted with inquiries, and ensured the safety of
common areas.
• Responded promptly to security incidents and emergencies, including medical situations
and unauthorized access attempts.
• Conducted routine patrols of offices, parking areas, and facility grounds to maintain a
secure environment.
• Maintained detailed logs of incidents, visitor entries, and security activities for record-
keeping.
• Coordinated with emergency services when required to address safety concerns.
Maintained logs of security incidents and visitor entries for record-keeping.

Tactical Guard – Yonge-Dundas Square

GardaWorld Security
01.2025 - 04.2025
  • Conducted regular patrols to maintain security in a high-traffic public space.
  • Enforced regulations by preventing alcohol consumption, smoking, and drug use on-site.
  • Managed crowd control, monitored suspicious activity, and responded to disturbances.
  • Engaged in conflict resolution and de-escalation tactics to ensure public safety.
  • Collaborated with law enforcement and emergency services for incident response.
  • Maintained situational awareness to address potential threats proactively.
  • Conducted regular patrols to monitor for suspicious activity and maintain a secure environment.
  • Managed access control, verified visitor credentials, and responded to incidents.
  • Collaborated with local authorities to enforce security policies.

Tactical Guard – Scotia Bank

GardaWorld Security
10.2024 - 12.2024
  • Enhanced observation and threat detection: Consistently identified and reported suspicious activities, contributing to proactive security measures.
  • Effective communication and de-escalation: Successfully de-escalated potentially volatile situations through clear and calm communication.
  • Access control enforcement: Strictly enforced access control procedures, verifying credentials and managing visitor logs to maintain secure premises.
  • Detailed incident reporting: Accurately documented security incidents, providing comprehensive reports for analysis and follow-up.
  • Consistent patrol execution: Conducted thorough and regular patrols of the bank premises, deterring potential security breaches.

Security Concierge

GardaWorld Security
09.2023 - 09.2024
  • Monitored building access and verified credentials of residents, visitors, and contractors while operating CCTV and visitor management systems.
  • Delivered excellent front-desk service by greeting guests, handling inquiries, and coordinating services such as transportation, reservations, and maintenance requests.
  • Conducted routine patrols of amenity spaces, parking areas, and facility grounds to maintain a safe and secure environment.
  • Processed and logged courier deliveries, packages, and oversized items; scheduled elevator bookings and amenity reservations.
  • Scheduled and verified contractor access; ensured compliance with building rules, permits, and safety requirements.
  • Responded promptly to emergencies, medical situations, and unauthorized access attempts, coordinating with police, fire, or EMS as required.
  • Maintained detailed shift reports, incident logs, and visitor records to support accurate record-keeping and smooth shift handovers.
  • Assisted in enforcing property rules, de-escalating conflicts, and ensuring a professional, welcoming atmosphere for all residents and guests.

Hospital Security

GardaWorld Security
03.2023 - 08.2023
  • Patient Watch & Emergency Ward: Monitored patients, ensuring safety and preventing unauthorized access.
  • Assisted in the emergency ward, ensuring safe patient movement.
  • Patrol Guard: Conducted regular patrols to maintain a secure environment and ensured that sensitive areas were properly protected.
  • Access Control: Managed access for visitors, staff, and contractors, ensuring only authorized individuals entered restricted areas.

Education

Bachelor of Technology (BTech) - Computer Science

05.2021

Postgraduate Diploma - DevOps for Cloud Computing

04.2024

Skills

  • Security Monitoring & Surveillance
  • Tactical Response & Emergency Handling
  • Handcuff & Baton Use
  • Mental Health Awareness & Legal Compliance
  • Access Control & Credential Verification
  • Conflict Resolution & Crisis Management
  • Patrolling & Incident Reporting
  • Communication & Professionalism
  • Fire safety
  • Reception duties
  • CCTV operation
  • Visitor screening
  • Contractor supervision
  • Surveillance monitoring
  • Professional appearance
  • Incident reporting
  • Building inspections
  • Perimeter security
  • Threat assessment
  • Policy enforcement
  • Alarm system management
  • Access control management
  • Mail handling
  • Emergency response coordination
  • Lost and found management
  • Security systems operation
  • First aid administration
  • Access card programming
  • Patrol procedures
  • CCTV monitoring

Certification

  • Smart Serve Certified – Responsible Alcohol Service
  • Tactical Training – GardaWorld Security

Timeline

Commercial Building Security – Concierge

GardaWorld Security
04.2025 - Current

Tactical Guard – Yonge-Dundas Square

GardaWorld Security
01.2025 - 04.2025

Tactical Guard – Scotia Bank

GardaWorld Security
10.2024 - 12.2024

Security Concierge

GardaWorld Security
09.2023 - 09.2024

Hospital Security

GardaWorld Security
03.2023 - 08.2023

Postgraduate Diploma - DevOps for Cloud Computing

Bachelor of Technology (BTech) - Computer Science

Mounisha Mirtipati