Dior Sousa
Carlisle
Summary
Results-driven professional with track record in delivering high-quality performance and supporting team goals. Known for reliability and adaptability, ensuring smooth operations even under dynamic conditions. Skilled in effective communication and task management, fostering collaborative and efficient work environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Patient Care Coordinator- Alta Spine and Sports
Taryn Brownell
06.2025 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted in managing patient records using electronic health record systems for accuracy and compliance.
- Facilitated communication between healthcare providers and patients, enhancing patient understanding of treatment plans.
- Implemented process improvements to streamline intake procedures, increasing overall operational efficiency.
- Supported insurance verification processes to ensure timely authorizations and reduce patient financial barriers.
Shift Leader- Firehouse Subs
Olimpia Panella
Burlington, Hamilton, Milton
12.2021 - 05.2025
- Supported daily operations to maintain quality standards.
- Assisted in training and mentoring team members on operational procedures and safety protocols.
- Helped coordinate staff schedules to improve workflow and coverage.
- Aided in implementing inventory management practices to minimize waste and enhance efficiency.
- Aided customers with their complaints and came up with a solution to make everyone happy
Education
High School Diploma -
St Mary CSS
Hamilton, ON06.2026
Skills
Organizational skills
Critical thinking skills
Customer service
Attention to detail
Verbal and written communication
Goal setting
Relationship building
Inventory management
Patience and empathy
Strong work ethic
Languages
English
Full Professional
Accomplishments
-4 year student council
Smart serve certified?
Yes I do have my smart serve certification
Certification
- CPR certified
Timeline
Patient Care Coordinator- Alta Spine and Sports
Taryn Brownell
06.2025 - Current
Shift Leader- Firehouse Subs
Olimpia Panella
12.2021 - 05.2025
High School Diploma -
St Mary CSS