Steven Clifford
Seattle,WA
Summary
Accomplished Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
7
7
years of professional experience
Work History
Realtor
Windermere Capitol Hill
01.2021 - Current
- Client feedback - https://goo.gl/maps/r7xwCXpbLZaejCL87
- Specialize in consulting first-time homebuyers on the largest purchase of their lives.
- Provide exceptional availability and communication to ensure clients' understanding and comfort level with the process.
- Advise and inform prospective clients on current market activities and conditions.
- Write contracts to outline sales and purchases of properties.
- Compare recently sold properties to determine competitive market prices.
Branch Manager
Robert Coomer Group - Celebrity Home Loans
01.2021 - 12.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Business Consultant
Zillow Group
02.2018 - 01.2021
- Client, Richard Barrow, discusses my level of customer success coaching in this short video. https://youtu.be/S8yRDAP3IiA.
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
- Conferred with customer account representatives to service accounts and bring in more than $30,000,000 in yearly sales.
- Strengthened lead conversion by reviewing process data, developing solutions and monitoring implementation.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Cultivated customer relationships by advising clients on lead conversion best practices
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Provided personalized business consulting and overhauled services to strengthen client success.
Sales Executive
Zillow Group
10.2016 - 02.2018
- Targeted new markets and increased sales 23% through proactive sales and negotiation techniques.
- Presented lead generation products to Loan Officers with dynamic presentations and innovative descriptions to broaden audiences.
- Listened closely to customer needs and ascertained appropriate marketing solutions within expected price range.
- Led targeted training programs to educate staff on product benefits and service capabilities.
Skills
- SalesForce
- Strategy realignment
- Team leadership
- Business planning
- Client development
- Client rapport
- Relationship building and management
- Presentations and public speaking
- Process improvements
Accomplishments
- Received Top Business Consultant Award 9 times
- Worked with key clients to increase spend from $1K/mo. up to $42K/mo. in 10 months.
- Grew my book of business to the second highest grossing book monthly within my organization
- Built a business model for a client that led them to meet their all-time goal of $150M in closings in 2020.
Timeline
Realtor
Windermere Capitol Hill
01.2021 - Current
Branch Manager
Robert Coomer Group - Celebrity Home Loans
01.2021 - 12.2021
Business Consultant
Zillow Group
02.2018 - 01.2021
Sales Executive
Zillow Group
10.2016 - 02.2018
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