Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Hi, I’m

Steve Sharman

Windsor,ON

Summary

Seasoned IT professional with extensive experience in petrochemical, utilities, manufacturing, automotive, logistics, and financial services. Proficient in all networking environments and adept at IT project management. Known for producing clear, concise reports and excelling at troubleshooting IT infrastructure. Demonstrates high standards of excellence and a knack for identifying opportunities for continuous improvement. Possesses excellent communication and interpersonal skills, respected as a team player who can provide leadership in persuading and building consensus.

Overview

39
years of professional experience
1
Certification

Work History

Attache Group

Network Technician
07.2023 - 04.2024

Job overview

  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Traveled to remote office locations to install nodes and implement client software rollouts.
  • Diagnosed and executed resolution for network and server issues.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Deployed and maintained 3CX VoIP systems for multiple clients.
  • Resolved technical issues related to M365 applications promptly, maintaining high levels of user satisfaction.
  • Managed OneDrive for Business configuration, safeguarding against unauthorized access while promoting easy file sharing among employees.
  • Managed SharePoint Online sites, providing a centralized platform for document storage and collaboration.
  • Optimized the email system by configuring Exchange Online settings, ensuring smooth email communication across the organization.

Magna - WindsorModules

Auxiliary ProductionnAssociate
06.2023 - 07.2023

Job overview

  • Operated various machines involved in the assembly and testing of parts.
  • Quality control inspections on all assembled parts by machine or other methods as instructed.
  • Followed ODS described at required work stations
  • Upheld 5S standard for continuous improvement
  • Performed all duties in accordance with TS16949 and ISO 14001
  • Good hand eye coordination
  • Safe working practices, and compliance with the provisions of the Occupational Health & Safety Act and Regulations
  • Other duties as required.

Veterinary Purchasing

Senior Network Administrator
01.2017 - 01.2020

Job overview

  • Implemented, administered, patched and backed up servers, desktops, terminals, printers, and Psion wireless scanners.
  • Monitored, acknowledged and actioned all infrastructure alerts.
  • Integrated, managed and supported Linux (Red Hat, Ubuntu, FreeBSD) open source solutions (Postfix, Apache, Tomcat, Gnome, pf firewall, squid) with Windows Server 2008R2/2012R2/2016/2019 (Active Directory, DNS, DHCP, GPO) and iSeries environments.
  • Designed, implemented and managed a VMWare ESXi 6.5 infrastructure. Virtualized new solutions and P2V'd legacy servers.
  • Migrated firewall from OpenBSD pf to a Sophos XG solution. Engineered firewall rules, MTA, RED branch office VPNs
  • Cisco / HP Networking and Wireless infrastructure. Established security Zones of Trust (ZoT) and VLAN segmentation
  • Maintained / updated website www.vpcl.on.ca.
  • Implemented and administered Jira collaboration platform; Jira Agile and Jira Service Desk
  • Designed Google Cloud (GCP) hybrid network including IPsec gateway. Implemented Compute and Kubernetes engines instances and associated disk.
  • Migrated email from Lotus Notes to Office 365.
  • Designed, deployed and administered on premise Avaya IP Office VoIP phone system and contact center. Designed and implemented PoE HP / Cisco network infrastructure to support voice including QoS.

London Life

Infrastructure Specialist – Telecom
01.2008 - 01.2016

Job overview

  • Provided in depth expertise (infrastructure leader) in the design, build, test, delivery and support of end-end telecommunications solutions.
  • Produced Detailed Infrastructure Designs (DID) from architecture and business requirements
  • Responsibilities included provisioning maintenance of VMware ESXi hosts with Server 2008R2, RedHat 6, Mitel Linux and vxWorks virtual machines via sourced media / OVAs.
  • Provisioned Cisco PoE switches and engineered firewall rules in keeping with cyber security initiatives.
  • Conducted enterprise upgrades to network infrastructure and VoIP system from Avaya, Mitel and Cisco.
  • Deployed Cisco VCS - videoconferencing backend infrastructure and endpoints.
  • Delivered several Contact Centre solutions across enterprise.
  • Provided level 3 network support / troubleshooting.
  • Engineered and deployed QoS for critical network reliability and traffic shaping.
  • Integrated Active Directory with LDAP for single sign on (SSO)
  • Tested and remediated VB6 applications for Windows 7.

Gates - London Operations

System Administrator
01.2007 - 01.2008

Job overview

  • Identify, plan, implement, install and manage various productivity and automotive software applications for Pulley Tensioner Operations under the direction and leadership of the Controller.
  • Manage applications include standard off the shelf, custom add-ons and custom systems that support Accounting, EDI, MES, MRPII, SPC, Supplier Assessment and engineering systems analysis.

ECR International

Senior Systems Administrator
01.2001 - 01.2007

Job overview

  • Managed and controlled IT assets valued over 500k including Windows 2000/2003, Exchange 2003.
  • Managed and executed the migration of legacy ERP/MRP system data to the corporate Styleline (Mapics/Infor) system. Created and modified data extracts to conform to new system model.
  • Developed processes to gather and report departmental monthly performance metrics using Cognos BI tools (Impromptu, Powerplay Cubes, Metrics Manager). Reported IT metrics monthly.
  • Recruited, supervised, and mentored support technicians / administrators, overseeing their professional development and certification. Conducted performance reviews.
  • Liaised with vendors to evaluate, select and install computer hardware, telecom PBX system, networking software, operating system software and software applications.
  • Managed annual IT department budgets. Continually revised IT budget to meet targeted corporate cost savings efforts and provided cost savings advice to other departmental decision makers.

Union Gas

Internet Technical Specialist
01.1997 - 01.2001

Job overview

  • Build manager responsible for coordinating the deployment of versioned releases of B2B application (UnionLine) using Microsoft Visual SourceSafe using IIS5, SiteServer3, VB/COM+, Oracle, SQLServer, ASP, Javascript, VBscript, XML, LDAP and SOAP.
  • Designed, implemented, and managed internet infrastructure including CheckPoint firewall, DNS, Proxy, Exchange and IIS. Technology employed included Cisco, Win2000, and Solaris.
  • Scheduled, co-ordinated and directed activities of Ontario-wide Regional Information Technology Analysts (RITAs) and of outsourced DecisionOne and Compucom technicians.
  • Configured, developed, and managed enterprise WAN assets valued in excess of CAD 12M providing a stable and robust environment in support of business activities.
  • Tested, remediated, and certified all hardware, firmware, and software to Y2K compliance.

Maitland High Technologies

President
01.1993 - 01.1997

Job overview

  • Sales, installation, training, and support of microcomputers and software.
  • Planned, deployed, and supported LAN installations.
  • EFILE of consumer tax returns.
  • Contractor for dbSMARTSoftware

Polysar Rubber Corporation - Bayer AG

Computer Applications Specialist
01.1985 - 01.1993

Job overview

  • Designed, developed, implemented, and supported a 100+ user, Token Ring based Novell LAN / WAN.
  • Designed and developed a Laboratory Information Management System (LIMS) to provide automated data collection from various laboratory apparatus related to the polymer industry. Developed custom software tool for statistical/graphical analysis of data obtained.
  • Interfaced and integrated various laboratory testing devices using signal conditioners, PLCs, temperature controllers and digital I/O techniques.
  • Designed, programmed, implemented and maintained several client-server applications including MSDS, chemical inventory, sample request / retrieval, and LIMS laboratory management / integration.

Education

London Life
London, ON

Leadership Development Program
01.2015

University Overview

Lambton College
Sarnia, ON

Electronics Engineering Technology
01.1985

University Overview

Skills

  • Dependable
  • Creative
  • Curiosity
  • Flexible
  • Self Confidence
  • Organized
  • Adaptable
  • Autonomy
  • Decision Making
  • Attention to Details
  • Problem Solving
  • Teamwork
  • Love Learning New Things
  • Leadership
  • Excellent Communication
  • Managing Information
  • Diplomacy
  • Good Listener
  • Patience
  • Empathy
  • Motivation
  • Cloud networking
  • Virtualization technologies
  • Wide-area networks
  • Disaster recovery planning
  • Security solutions
  • VoIP systems management
  • LAN and WAN administration
  • Firewall configuration
  • Quality of service configuration
  • Equipment inventory handling
  • Needs planning and analysis
  • Systems installation and configuration
  • Advanced troubleshooting
  • Hardware purchasing
  • Network systems installation
  • Hardware and software monitoring
  • Network troubleshooting
  • Effective communication
  • Customer support
  • IP addressing and subnetting
  • Network performance monitoring
  • System upgrades
  • Data backups
  • Interpersonal and written communication
  • Performance improvements
  • Network security
  • Technical support
  • VoIP systems
  • Firewall management
  • Load balancing
  • Server management
  • Network security oversight
  • Disaster recovery
  • System administration
  • Performance optimization
  • Access issue resolution
  • Network architecture
  • Disaster recovery procedures
  • Troubleshooting and diagnosis
  • Network monitoring
  • Windows server
  • Computer systems installation
  • Windows 95/98/2000/XP/XP pro/nt
  • Active directory
  • Data backup maintenance
  • Linux administration
  • Active Directory knowledge
  • Teamwork and collaboration
  • Quick learner
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Software installation
  • Team building
  • Task prioritization
  • Self motivation
  • Network configuration
  • Technical troubleshooting
  • Interpersonal skills
  • Analytical thinking
  • Hardware installation
  • Hardware troubleshooting
  • Goal setting

Certification

  • Microsoft Systems Engineer + Internet
  • Certified Checkpoint Security Administrator
  • Associate Life Management Institute

Languages

English
Native or Bilingual

Interests

  • Road Trips
  • Electronics and Circuit Building
  • Designing / building IoT wireless devices
  • Artificial Intelligence (AI) and Machine Learning
  • Robotics
  • Crafting and DIY Projects
  • Music
  • Baking
  • Cooking
  • Volunteering at community kitchens and food-related charities
  • Hiking
  • Gardening
  • Auto Repair/Restoration

Timeline

Network Technician
Attache Group
07.2023 - 04.2024
Auxiliary ProductionnAssociate
Magna - WindsorModules
06.2023 - 07.2023
Senior Network Administrator
Veterinary Purchasing
01.2017 - 01.2020
Infrastructure Specialist – Telecom
London Life
01.2008 - 01.2016
System Administrator
Gates - London Operations
01.2007 - 01.2008
Senior Systems Administrator
ECR International
01.2001 - 01.2007
Internet Technical Specialist
Union Gas
01.1997 - 01.2001
President
Maitland High Technologies
01.1993 - 01.1997
Computer Applications Specialist
Polysar Rubber Corporation - Bayer AG
01.1985 - 01.1993
Lambton College
Electronics Engineering Technology
London Life
Leadership Development Program

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Steve Sharman