Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steve Nunes

Oakville,ON

Summary

Dedicated customer service representative with proven skills in complaint resolution and problem-solving. Committed to delivering effective solutions and enhancing customer satisfaction through clear communication and attention to detail.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Links to Care
Oakville, ON
05.2023 - Current
  • Resolved customer inquiries via phone and email, providing effective solutions to enhance satisfaction.
  • Addressed customer concerns through calls and emails, ensuring timely and accurate resolution.
  • Managed customer communications through calls and emails, delivering prompt assistance and support.
  • Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
  • Provided knowledgeable advice about plant selection for customers' landscapes.
  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Cut grass in even lengths with power mowers or hand shears.

Customer Service Representative

Sobeys
Oakville, ON
05.2022 - 04.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Monitored expiration dates on food products to ensure quality control measures were met.
  • Checked expiration dates on products regularly to ensure freshness.
  • Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
  • Organized backroom storage areas according to company standards for safety and efficiency.
  • Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
  • Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
  • Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.

Production Worker

Automodular Corp
Oakville, Ontario
08.2006 - 01.2022
  • Tracked production data such as number of items produced per hour, day, week.
  • Verified accuracy of finished products against work orders or blueprints.
  • Adhered strictly to established guidelines and procedures while performing duties.
  • Monitored production line operations to ensure efficiency and accuracy.
  • Monitored inventory levels and replenished supplies as needed.
  • Assisted in setting up production lines for manufacturing processes.
  • Identified defective parts or components and removed them from production line.
  • Reported any issues to supervisor immediately for resolution.
  • Inspected product quality prior to packaging and shipment.

Education

High School Diploma -

St. Thomas Aquinas
Oakville, ON
06-1998

Skills

  • Customer service
  • Complaint resolution
  • Problem solving
  • Time management
  • Quality control
  • Employee training
  • Team coordination

Languages

English
Professional
Portuguese
Professional

Timeline

Customer Service Representative

Links to Care
05.2023 - Current

Customer Service Representative

Sobeys
05.2022 - 04.2023

Production Worker

Automodular Corp
08.2006 - 01.2022

High School Diploma -

St. Thomas Aquinas

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Steve Nunes