Steve Ejoh
Hamilton,Canada
Summary
Dynamic and customer-focused professional with 6+ years in technical support and service delivery.
Expert in troubleshooting hardware, software, and client products across contact center environments.
Skilled in resolving complex issues with empathy, accuracy, and professionalism.
Proficient in iOS/macOS systems, remote diagnostics, and CRM platforms.
Consistently meets performance metrics in high-volume support settings.
Certified in CompTIA Security+, Microsoft AZ-900, and SC-900.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service / IT Support Specialist
World Wireless Solution
12.2023 - 04.2025
- Delivered technical assistance for hardware and software issues including smartphones, tablets, and wearables.
- Utilized ticketing systems to track, notate, and follow up on issues as per SOPs.
- Demonstrated product knowledge and patience while providing support in a high-volume environment.
- Used remote tools and diagnostic procedures to troubleshoot and configure devices.
- Managed high levels of call flow and responded to technical support needs.
Customer Service Representative
Royal Festivo Nig. Ltd
05.2017 - 04.2023
- Delivered exceptional inbound/outbound customer support via phone and email.
- Resolved client issues with empathy and documented account updates as required.
- Supported clients with service/product details and educated users on troubleshooting steps.
- Maintained high CSAT ratings while meeting KPIs and performance goals.
Education
Graduate Certificate - Cybersecurity Analytics
Mohawk College of Applied Arts and Technology
12.2024
Cybersecurity Specialist - IT Network Security
Toronto School of Management
Toronto, ON04.2024
Skills
- Technical troubleshooting
- Customer service & support
- Contact center communication
- IOS/macOS familiarity
- Multitasking & time management
- Problem-solving & empathy
- CRM/ticketing systems
- Remote support & diagnostics
Accomplishments
- Delivered high-quality technical support and customer service with a friendly and empathetic approach, resulting in improved satisfaction and resolution time.
- Recognized for maintaining professionalism and accuracy during high call volumes and performance reviews.
Languages
English
Certification
- CompTIA Security+
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Customer Service Excellence Certification
Timeline
Customer Service / IT Support Specialist
World Wireless Solution
12.2023 - 04.2025
Customer Service Representative
Royal Festivo Nig. Ltd
05.2017 - 04.2023
Graduate Certificate - Cybersecurity Analytics
Mohawk College of Applied Arts and Technology
Cybersecurity Specialist - IT Network Security
Toronto School of Management