Cindy Chretien
Sooke
Summary
Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledge of technical troubleshooting skills and a commitment to delivering exceptional service. After dedicating the past several years to raising a family, I am now eager to re-enter the workforce and bring strong interpersonal skills, resilience, and a customer-first mindset to a new team environment.
Overview
19
19
years of professional experience
Work History
Customer Support Specialist/Customer Service Email Specialist
True.com
01.2007 - 02.2015
- Developed innovative strategies for resolving customer complaints and difficult situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly with a focus on deescalation in difficult situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Bookseller/Musicseller/Cafe Supervisor
Borders Books and Music
01.1999 - 01.2007
- Involved in launch of new locations within industry
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Collaborated with other staff to support smooth daily operations.
- Established strong relationships with customers to encourage repeat business.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Alarm Monitor Dispatch/Answering Service Operator
Tandem Security/Excel Communications
01.1996 - 01.1999
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Questioned callers to determine the nature of problems to determine type of response needed.
- Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
Education
High School Diploma -
Alberni District Secondary School
Port Alberni, BC01-1995
Skills
- Customer service
- Issue resolution
- Team collaboration
- Customer relationship management
- Technical troubleshooting
- Inventory management
- Email communication
- CRM software
References
References available upon request.
Timeline
Customer Support Specialist/Customer Service Email Specialist
True.com
01.2007 - 02.2015
Bookseller/Musicseller/Cafe Supervisor
Borders Books and Music
01.1999 - 01.2007
Alarm Monitor Dispatch/Answering Service Operator
Tandem Security/Excel Communications
01.1996 - 01.1999
High School Diploma -
Alberni District Secondary School
Similar Profiles
Hunter HydeHunter Hyde
Electrician at Houle ElectricElectrician at Houle Electric
Myriam RuestMyriam Ruest
Assistant Deli Manager at The Old Farm MarketAssistant Deli Manager at The Old Farm Market
Wren HartleyWren Hartley
Animal Care Attendant at WAVES West Coast Animal Veterinary Emergency Specialty HospitalAnimal Care Attendant at WAVES West Coast Animal Veterinary Emergency Specialty Hospital
CHRISTIAN WINKLERCHRISTIAN WINKLER
Customer Service Specialist – Email Support at AlluraCustomer Service Specialist – Email Support at Allura
SANDRA FRENTSANDRA FRENT
Freelance Email Customer Support, Sales Specialist & EBook Creator at UpClicks Media LtdFreelance Email Customer Support, Sales Specialist & EBook Creator at UpClicks Media Ltd