Steve Ejoh
Hamilton
Summary
Dynamic IT Support Specialist with a proven track record at World Wireless Solution, excelling in technical troubleshooting and customer service. Adept at resolving complex issues and enhancing user satisfaction through effective communication and software installation. Recognized for maintaining professionalism under pressure while driving repeat business and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Specialist
World Wireless Solution
12.2023 - 12.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Customer Service Representative
Royal Festivo Nig.ltd
05.2017 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduate Certificate - Cybersecurity Analytics
Mohawk College of Applied Arts And Technology
Hamilton12-2024
Cybersecurity Specialist - IT Network Security
Toronto School of Management
Toronto, ON04-2024
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Client relations
Accomplishments
Successfully improved customer satisfaction by resolving inquiries efficiently and maintaining a friendly, solution-focused approach, contributing to increased client retention
Languages
English
Certification
CompTIA Security+
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
Customer Service Excellence Certification
Timeline
IT Support Specialist
World Wireless Solution
12.2023 - 12.2024
Customer Service Representative
Royal Festivo Nig.ltd
05.2017 - 04.2023
Graduate Certificate - Cybersecurity Analytics
Mohawk College of Applied Arts And Technology
Cybersecurity Specialist - IT Network Security
Toronto School of Management
Similar Profiles
RAJA RAMRAJA RAM
Production Manager at MOBITECH WIRELESS SOLUTIONProduction Manager at MOBITECH WIRELESS SOLUTION
Gurshran Kaur NagraGurshran Kaur Nagra
Costumer Service at Wireless SolutionCostumer Service at Wireless Solution
Bryan Rodriguez CollazoBryan Rodriguez Collazo
Rigger at Wireless Solution SourceRigger at Wireless Solution Source