Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen O’Soup

Winnipeg,Manitoba

Summary

Dedicated professional with strong background in providing evidence-based counseling to youth. Skilled in developing treatment plans, conducting assessments and documenting progress. Strong security and problem solving skill set. Strong facilitation and presentation skills, specifically in Indigenous culture. Strong interpersonal skills and a strong desire to use my personal past and my experience to contribute to achieving desired results.

Overview

23
23
years of professional experience

Work History

Juvenile Counsellor

Manitoba Justice/ Manitoba Youth Centre
09.2011 - Current

Mobile Service Billing Representative

Bell Canada/MTS
04.2010 - 06.2011
  • Interacted with public in a kind, friendly manner daily
  • Managed confidential personal information of clients
  • Assessed accounts for payment status and reached out to customers.
  • Coordinated with intermediate parties to obtain payments and resolve issues.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Received incoming information and entered into database system.
  • Reviewed and solved account and billing discrepancies.

Sales Associate

Canadian Tire
04.2003 - 04.2010
  • Interacted with public in a kind, friendly manner daily
  • Organized and maintained merchandise
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Shift Coordinator (Manager)

Burger King of Canada
12.2000 - 02.2003
  • Interacted with public in a kind, friendly manner daily
  • Handled large sums of money
  • Scheduling
  • Oversaw daily operations of the restaurant
  • Delegated tasks to team members and assessed compliance.
  • Monitored and improved performance of teams and individual employees.
  • Interpreted management directives, performed daily assignments and completed special projects.
  • Verified quality of all work performed to meet demanding targets.
  • Set challenging goals and helped team work together to accomplish all objectives.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Gas bar, Cash Attendant

Mohawk/Husky of Canada
07.2000 - 11.2000
  • Interacted with public in a kind, friendly manner daily -Handled large sums of money -Record keeping
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Built trustful relationships with customers to encourage return visits.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Pumped gas for guests and took payments.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.

Education

Bachelor of Arts History - Psychology

University of Manitoba
Winnipeg, Manitoba

Skills

  • Strong Communication
  • Strong Presentation Skills
  • Works well in groups
  • Works well independently
  • Written Communication
  • Team Management
  • Project Planning
  • Empathetic
  • Data Entry
  • Customer Service
  • Cultural Awareness
  • Excellent Communication

Timeline

Juvenile Counsellor

Manitoba Justice/ Manitoba Youth Centre
09.2011 - Current

Mobile Service Billing Representative

Bell Canada/MTS
04.2010 - 06.2011

Sales Associate

Canadian Tire
04.2003 - 04.2010

Shift Coordinator (Manager)

Burger King of Canada
12.2000 - 02.2003

Gas bar, Cash Attendant

Mohawk/Husky of Canada
07.2000 - 11.2000

Bachelor of Arts History - Psychology

University of Manitoba

Similar Profiles

CREATE PROFILE
Stephen O’Soup