AMANDA HARZI
London,ON
Summary
Compassionate and dedicated social worker with several years of experience supporting individuals and families in need. Skilled in case management, crisis intervention, and advocacy, with a strong commitment to empowering diverse communities. Adept at collaborating with multidisciplinary teams, connecting clients to essential resources, and developing personalized care plans. Passionate about making a meaningful impact by fostering resilience and promoting social justice.
Overview
6
6
years of professional experience
Work History
Intake Worker/Counsellor
SAFE (Support and Aid to Families Electronically)
09.2024 - Current
- Intake and Interviewing - Conduct thorough client interviews, assess needs, and ensure accurate documentation for program eligibility
- Leadership and Training - Lead and train team members, providing guidance to enhance performance and foster skill development
- Program Development - Contribute to the creation and improvement of community-focused programs to better service clients
- Intake Protocol Development - Develop and refine intake protocols to streamline processes and ensure efficiency and accuracy
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated clients on available community resources, fostering a sense of empowerment
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
Administrator
Empire Auto Group
08.2023 - 09.2024
- Scheduling & Calendar Management - Coordinate appointments, meetings, and events using scheduling tools to ensure efficiency
- Professional Correspondence - Draft and edit business communications with clarity, accuracy, and professionalism
- Administrative Support - Handle data entry, record-keeping, and office coordination to streamline operations
Intake Worker
St. Paul's Social Services Food Bank
05.2023 - 08.2023
- Intake and Client Assessment - Conduct comprehensive intake interviews, assess client needs, verify eligibility, and maintain accurate, confidential records to ensure seamless service delivery and client support
- Program Development and Implementation - Collaborate in the creation and execution of community outreach programs, focusing on addressing client needs, improving accessibility and enhancing overall program effectiveness
- De-escalation and Conflict Resolution - Employ advanced de-escalation techniques to manage challenging situations while remaining safe, supportive and respectful
Direct Service Volunteer
Victim's Services of Thunder Bay
01.2019 - 12.2021
- Immediate Short-Term Counseling - Provide crisis intervention and short-term counseling, offering emotional support and coping strategies in high-stress situations
- Connecting Individuals to Resources - Assess clients needs and connect them to appropriate community resources
- Confidentiality - Maintain strict confidentiality in all client interactions, ensuring privacy and trust are upheld in accordance with ethical standards
- Debriefing - Facilitate debriefing sessions to help clients process their experiences and emotions following traumatic events
- Following Procedures and Protocols - Adhere to established procedures and protocols to ensure compliance, safety and consistency in service delivery
Holiday Program Assistant
Children's Aid Society
01.2019 - 12.2021
- Donation Collection - Collected donations of non-perishable food items for the annual food drive
- Donation Sorting - Helped to load and unload donations and sort them appropriately
- Christmas Shopping - Shopped for, packaged and wrapped Christmas gifts and delivered them to families in need
Education
Honours Bachelor of Social Work -
King's University College At Western University
London, ON04-2025
Skills
- Documentation and Reporting
- Community Outreach
- Risk Assessment
- Client Advocacy
- Conflict Resolution
- Trauma-Informed Care
- Treatment Planning
- Individual and Group Therapy
- Strong Communication
- Problem-Solving
- Adaptability
- Cultural Competency
- Collaboration and Teamwork
- Time Management
- Patience and Resilience
- Decision-Making
Timeline
Intake Worker/Counsellor
SAFE (Support and Aid to Families Electronically)
09.2024 - Current
Administrator
Empire Auto Group
08.2023 - 09.2024
Intake Worker
St. Paul's Social Services Food Bank
05.2023 - 08.2023
Direct Service Volunteer
Victim's Services of Thunder Bay
01.2019 - 12.2021
Holiday Program Assistant
Children's Aid Society
01.2019 - 12.2021
Honours Bachelor of Social Work -
King's University College At Western University
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