Dody Alexson

Provided daily care and supervision for youth (ages 5-17) in a structured environment

Built strong, trusting relationships that supported emotional stability, resilience, and positive behavioral change.

Mentored youth in developing critical life skills, decision-making abilities, and help coping strategies.

Successfully de-escalated high-risk situations using conflict resolutions and crisis intervention techniques.

Coordinated and transported youth to medical, therapeutic, and educational appointments, ensuring continuity of care.

Completed detailed daily reports, accurately documenting behaviors, progress, and significant events to support continuity of care.

• Assisted customers with everyday banking needs, ensuring accurate handling of deposits, withdrawals, transfers, and account inquiries.
• Handled concerns and complaints calmly and professionally, always aiming to find a quick, effective solution.
• Discussed available products like credit cards and loans with customers, guiding them to suitable options based on their needs.
• Managed cash transactions accurately while following all bank policies and security procedures.
• Collaborated with teammates to maintain operational efficiency and enhance customer satisfaction.

• Supervised cash handling procedures to ensure accurate transactions and compliance.
• Trained and mentored team members on customer service techniques, fostering a customer-focused environment.
• Managed cash drawer distributions and daily audits.
• Resolved customer issues promptly, improving overall satisfaction levels.
• Conducted staff training on proper cash handling techniques and procedures.

• Processed cash transactions efficiently for gaming and customer services.
• Managed currency exchange and redeeming chips for patrons.
• Verified identification to ensure compliance with gaming regulations.
• Collaborated with security teams to monitor suspicious activities.
• Trained new cashiers on operational procedures and customer service standards.

• Educated customers on banking products and services to enhance understanding.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Collected deposits or payments and arranged for billing.
• Maintained a high level of professionalism when dealing with difficult customers.

• Enforced local and federal laws, including handling traffic violations, disturbances, and criminal activity.
• Administered first aid and ensured public safety during incidents.
• Responded to emergency calls and provided assistance to the public in a variety of situations.
• Conducted investigations and prepared clear, detailed reports on arrests, accidents, and other incidents.