Stephen Mc Bride
Guelph,ON
Summary
Organized Administrative Officer with a proven track record at the UK Government Civil Service, excelling in case management and document verification. Skilled in data analysis and fostering interdepartmental communication, I consistently enhance customer service and operational efficiency. My attention to detail and problem-solving abilities, combined with my interpersonal abilities, adaptability, and teamwork ethos, ensure the achievement of objectives in workplace environments.
Overview
11
11
years of professional experience
Work History
Administrative Officer (First Contact Team)
UK Government Civil Service: Department for Communities
06.2022 - 04.2025
- Case Manager
- Administrative Duties (main software packages)
- Point of Contact for Claimants
- Verification and analysis of documentation
- Signposting and Liaison with other Departments
Warehouse Administrator
Troy Life & Fire Safety, Canada
, Canada
04.2021 - 06.2022
- Branch Liaison
- Processing Orders
- Purchasing Product
- Working with Distributors and Suppliers
- Warehouse Duties
- Customer Service
- General Administration Duties (Excel etc)
Shipper and Receiver
Wolseley Plumbing and HVAC, Canada
, Canada
03.2019 - 04.2021
- Shipping and receiving product
- Administration i.e. Excel, Email, System management
- Forklift Driver
- Truck Driver
Medical Claims Analyst, Member Out of Pocket Team
Optum
Letterkenny
06.2014 - 01.2019
- Company Overview: Letterkenny
- Responsible for Reimbursements
- Co-pay Analysis
- Administration
- Letterkenny
Education
Bachelor of Science (HONOURS) - Social Work
University of Ulster
Derry, Northern Ireland01.2012
Bachelor of Arts (HONOURS) - Community, Health, and Social Welfare
Liverpool John Moores University
Liverpool, England01.2009
Skills
- Case management and document verification
- Data analysis and database management
- Customer service and relationship building
- Microsoft Excel and order processing
- Interdepartmental liaison and effective communication
- Time management and problem solving
- Attention to detail and training
References
References available upon request.
Timeline
Administrative Officer (First Contact Team)
UK Government Civil Service: Department for Communities
06.2022 - 04.2025
Warehouse Administrator
Troy Life & Fire Safety, Canada
04.2021 - 06.2022
Shipper and Receiver
Wolseley Plumbing and HVAC, Canada
03.2019 - 04.2021
Medical Claims Analyst, Member Out of Pocket Team
Optum
06.2014 - 01.2019
Bachelor of Science (HONOURS) - Social Work
University of Ulster
Bachelor of Arts (HONOURS) - Community, Health, and Social Welfare
Liverpool John Moores University