FARHANA AKHTER
Surrey,BC
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Collections Contact Officer (Term)
Canada Revenue Agency
Surrey, British Columbia
12.2022 - Current
- Contact taxpayers, representatives, and/or third parties to gather information and documents to collect outstanding amounts.
- Analyze account and taxpayer information to establish filing, reporting, and payment deficiencies, hardship, ability to pay, and identify sources of recovery.
- Receive and respond to mail, telephone, and in-office inquiries and complaints from taxpayers and representatives.
- Initiate and follow through with all legal actions until completion, following agency policies and procedures. And make recommendations for relief, considering fairness provisions, remission guidelines, or write-offs.
- Demonstrated computer systems, software applications, and other technology tools used in day-to-day work to the new hires.
Assessment Processing Officer (Term)
Canada Revenue Agency
St. John's, Newfoundland and Labrador
03.2021 - 09.2022
- Analyze and review documents to verify any identity theft, and secure and update the personal information of taxpayers' files as required.
- Resolved enquiries and provided explanations and/or clarification to taxpayers, and/or their representatives regarding filing for identity theft or any misconduct that happened.
- Answered telephone enquiries on VOCALL lines when required.
- Demonstrated computer systems, software applications, and other technology tools used in day-to-day work to the new hires.
Sales Associate
Winners & HomeSense
St. John's, Newfoundland and Labrador
09.2016 - 02.2021
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Processed transactions using a point-of-sale system.
- Helped new hires get used to the workflow.
HRM CSR Rep II (Pension & Retirement)
NGA Human Resources
St. John's, Newfoundland and Labrador
07.2017 - 11.2017
- Corresponded and communicated via telephone to resolve an average of 35 inquiries per day and met performance benchmarks in all areas (speed, accuracy and volume).
- Oversaw the case management system and active cases, as necessary.
- Responded to questions and inquiries related to terminated and retired employees.
Education
Graduate Diploma - Safety And Risk Engineering
Memorial University of Newfoundland
St John’s, NL12-2019
Bachelor of Science - Electrical And Electronic Engineering
Stamford University Bangladesh
Dhaka, Bangladesh04-2015
Skills
- Emergency Response Coordination
- Work Coordination
- Search and seizure
- Investigation leadership
- Rule Enforcement
- Asset Protection
- Information Verification
- Program Evaluation
- Quantitative skills
- Information Management
- Document Verification
- Effective Communication
- Decision-Making
- Professionalism
- Payment and Investigation Escalations
- Attention to Detail
Additional Courses
University of Toronto, School of Continuing Studies
- Accounting: The Fundamentals,
- Intermediate Financial Accounting I,
- Intermediate Financial Accounting II,
- Managerial Accounting I
Computer Proficiencies
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- SAP
Volunteer Experience
Canada Revenue Agency
· Various volunteering activities within the organization (Job shadowing, organizing social events, etc.)
Association for New Canadian (ANC), St. John’s, NL
· Organize Women Group's meeting for newcomers in Canada.
· Help newcomer children with their studies and increase awareness in parents about the education system.
Social Media Monitor (Volunteer) at SafetyNL
· Screening and monitoring social media websites, and update SafetyNL.
BAF Shaheen College Charity, Dhaka, Bangladesh
· Coordinated education campaign to improve literacy among female garment workers in Bangladesh.
References
References available upon request.
Timeline
Collections Contact Officer (Term)
Canada Revenue Agency
12.2022 - Current
Assessment Processing Officer (Term)
Canada Revenue Agency
03.2021 - 09.2022
HRM CSR Rep II (Pension & Retirement)
NGA Human Resources
07.2017 - 11.2017
Sales Associate
Winners & HomeSense
09.2016 - 02.2021
Graduate Diploma - Safety And Risk Engineering
Memorial University of Newfoundland
Bachelor of Science - Electrical And Electronic Engineering
Stamford University Bangladesh
Similar Profiles
Sumair KhattakSumair Khattak
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Kumar TusharKumar Tushar
Error Examiner at Canada Revenue Agency - Agence du revenu du CanadaError Examiner at Canada Revenue Agency - Agence du revenu du Canada
Gino VaillancourtGino Vaillancourt
Assistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du CanadaAssistant Director, Facilities Management Services at Canada Revenue Agency - Agence du revenu du Canada
Michelle CheungMichelle Cheung
Collections Officer at Canada Revenue AgencyCollections Officer at Canada Revenue Agency
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen