Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephen Hart

Burlington,ON

Summary

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying business needs to develop and deliver creative solutions.

Overview

7
7
years of professional experience

Work History

Team Lead Sales

BestBuy Canada
Kitchener, ON
08.2020 - Current
  • Developed and implemented strategies to improve sales team performance.
  • Coached and mentored sales representatives on best practices, customer service, and product knowledge.
  • Responded quickly to customer inquiries or complaints regarding products or services sold by the company.
  • Evaluated existing processes within the department and identified areas where improvements could be made.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Provided leadership and direction to motivate department associates.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Sony Sales Specialist

Actionlink Marketing Co
Kitchener, ON
04.2019 - 08.2020
  • Tracked competitor activities, products, services, and prices.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Created presentations demonstrating the value proposition of products and services.

Home Solutions Senior Advisor

Best Buy Canada
Kitchener, ON
07.2017 - 04.2019
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Assumption Catholic Secondary School
Burlington, ON
06-2013

Skills

  • Performance Improvement
  • Employee engagement
  • Coaching and Mentoring
  • KPI analysis
  • Performance Management
  • Strategic Planning
  • Exceeds sales goals
  • Rapport and relationship building

Accomplishments

  • Winner of Best Buy Achievers FY22 (top performing store in Canada)
  • Completed Best Buy Lead program
  • Consistently exceeding sales targets, proven to be the best in variuos sales contest put on by my current employer

Timeline

Team Lead Sales

BestBuy Canada
08.2020 - Current

Sony Sales Specialist

Actionlink Marketing Co
04.2019 - 08.2020

Home Solutions Senior Advisor

Best Buy Canada
07.2017 - 04.2019

High School Diploma -

Assumption Catholic Secondary School

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Stephen Hart