STEPHANY CLOUATRE-GROLEAU
Abbotsford,Canada
Summary
Accomplished professional with 12+ years of experience in wildlife management, aviation, and education. Skilled in team leadership, training program implementation, and operational efficiency. Expertise in airside operations, safety compliance, and personnel mentoring. Certified in hazardous materials handling and advanced drone operation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor Wildlife Technician
Falcon Environmental
Vancouver, Canada, B.C
08.2023 - Current
- Supervised airside crews and coordinated with air traffic control to implement wildlife management SOPs while free-ranging airside.
- Expertly managed wildlife control at Vancouver Airport using trained dogs, ensuring safety and regulatory compliance.
- Provided specialized training in falconry for employee skill enhancement.
- Applied strong leadership skills and problem-solving skills to maintain team efficiency and organize workflows.
- Assessed employee effectiveness and offered training for improvement.
International in Charge Flight Attendant, Trainer
Air Canada
Richmond, Canada
01.2012 - 01.2023
- Managed cabin crew on 737, 787, and 777 aircraft.
- Kept current with evolving regulations, ensuring compliance with hazardous material handling laws.
- Collaborated with cockpit crew during emergencies, ensuring effective communication.
- Resolved various passenger issues effectively.
Assistant Director and Teacher
Oxford Learning Centre
Surrey, BC
02.2010 - 11.2016
- Delivered train-the-trainer sessions, empowering instructors with the knowledge required to effectively facilitate new courses.
- Maintained current knowledge of instructional design trends, consistently integrating relevant techniques into new courses.
Education
High School Diploma -
Gabrielle Roy
Surrey, BC06-2006
Some College (No Degree) -
Simon Fraser University
Vancouver, NoneSkills
- Workflow management
- Attention to detail
- Customer service
- Complex Problem-solving
- Training and mentoring
Certification
Note: Most certifications were self-attained to adapt to new roles and department requirements.
- Dangerous goods handling
- Transport Canada Restricted Access (RAIC)
- Pleasure Craft Operator
- Firearms (PAL) & Hunter's License
- Radiotelephone Restricted Operator (ROCA)
- Advanced Drone Operator
- Falconry Certification
- Driver’s License
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor Wildlife Technician
Falcon Environmental
08.2023 - Current
International in Charge Flight Attendant, Trainer
Air Canada
01.2012 - 01.2023
Assistant Director and Teacher
Oxford Learning Centre
02.2010 - 11.2016
Note: Most certifications were self-attained to adapt to new roles and department requirements.
- Dangerous goods handling
- Transport Canada Restricted Access (RAIC)
- Pleasure Craft Operator
- Firearms (PAL) & Hunter's License
- Radiotelephone Restricted Operator (ROCA)
- Advanced Drone Operator
- Falconry Certification
- Driver’s License
High School Diploma -
Gabrielle Roy
Some College (No Degree) -
Simon Fraser University
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