STEPHANY CLOUATRE-GROLEAU
Abbotsford
Summary
Experienced bilingual trainer with a decade of expertise delivering effective training programs in English and French at reputable organizations such as Air Canada, Oxford Learning Centre, and Falcon Environmental. Possessing extensive knowledge of airport culture and operations, including holding a valid RAIC card since 2012. Skilled in coaching, mentoring, and facilitating practical, hands-on learning tailored to diverse operational needs. Strong communicator with a focus on regulatory compliance, team development, and fostering trainee engagement. Demonstrated ability to adapt training methods to ensure skill retention and operational excellence in dynamic, fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor Wildlife Technician
Falcon Environmental
08.2023 - Current
- Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
- Created visually appealing presentations and handouts to supplement lecture material, enhancing students understanding of complex topics.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Supervised airside crews and coordinated with air traffic control to implement wildlife management SOPs while free-ranging airside, ensuring seamless operations and effective communication.
- Collaborated with other wildlife professionals to offer comprehensive training services for employees seeking cross-training opportunities specializing in falconry.
- Applied strong leadership skills and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
International in charge flight attendant
Air Canada
01.2012 - 01.2023
- Supervised cabin crew, 737, 787, 777 and coordinated tactical plans, and addressed passenger needs with a focus on safety and conflict resolution.
- Maintained up-to-date knowledge of changing regulations, ensuring organizational adherence to applicable laws governing the handling of hazardous materials.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Managed inflight safety, resolved passenger issues, and ensured compliance with all safety regulations.
Flight Crew Trainer
Air Canada
02.2018 - 01.2020
- Maintained up-to-date knowledge of changing regulations, ensuring organizational adherence to applicable laws governing the handling of hazardous materials.
- Minimized risk exposure by meticulously reviewing documentation to confirm compliance with relevant regulations and guidelines.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Assistant Director and Teacher
Oxford Learning Centre
02.2010 - 11.2016
- Delivered train-the-trainer sessions, empowering instructors with the knowledge required to effectively facilitate new courses.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Maintained current knowledge of instructional design trends, consistently integrating relevant techniques into new courses.
- Developed lesson plans, instructional materials and written practice tests.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
Education
Education
Simon Fraser University
Vancouver, BC01-2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Employee motivation
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Note: Most certifications were self-attained to adapt to new roles and department requirements, demonstrating a strong commitment to professional growth and continuous learning. Open to pursuing additional certifications as needed.
- Dangerous goods handling
- Transport Canada Restricted Access (RAIC)
- Pleasure Craft Operator
- Firearms (PAL) & Hunter's License
- Radiotelephone Restricted Operator (ROCA)
- Advanced Drone Operator
- Falconry Certification
- Driver’s License
Timeline
Supervisor Wildlife Technician
Falcon Environmental
08.2023 - Current
Flight Crew Trainer
Air Canada
02.2018 - 01.2020
International in charge flight attendant
Air Canada
01.2012 - 01.2023
Assistant Director and Teacher
Oxford Learning Centre
02.2010 - 11.2016
Note: Most certifications were self-attained to adapt to new roles and department requirements, demonstrating a strong commitment to professional growth and continuous learning. Open to pursuing additional certifications as needed.
- Dangerous goods handling
- Transport Canada Restricted Access (RAIC)
- Pleasure Craft Operator
- Firearms (PAL) & Hunter's License
- Radiotelephone Restricted Operator (ROCA)
- Advanced Drone Operator
- Falconry Certification
- Driver’s License
Education
Simon Fraser University
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