Summary
Overview
Work History
Education
Languages
Timeline
Generic

Stephany Chavez

LA PUENTE

Summary

Obtain a secure position in a professional setting where I can maximize my Customer Service experience in a challenging environment, while achieving company goals.

Independent and solid team member with great customer skills. Ability to communicate with all levels of management and employees. Team leader and team member. Persistent and flexible in high pressure work situations. Working knowledge of - Word, Excel, Windows, Outlook, PowerPoint, Teams and Zoom.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

EDGARS ROAD SERVICES
Fontana
08.2023 - Current

As the administrative assistant my responsibilities vary from task to task, all with the well being of the company in mind. Some of my many duties include; managing invoices, sending correspondents, scheduling meetings, handling money deposits, taking calls and providing optimal performance in every task that is handed to me.

  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed database systems containing customer contact information.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Customer Service Representative

SAVERS INC.
ARCADIA
11.2019 - 06.2023
  • My current role at the moment is providing customers with the utmost professional service when they visit our facility
  • Some of my job duties are to attend to any inquiries or problems that may arise
  • I handle billing inquiries and assist with payroll at times when help is needed
  • I work along with my team to meet deadlines while still maintaining high quality deliverables for our company
  • I constantly identify ways to improve efficiency in operations and implement process changes when needed
  • Responsible for training and guiding new hires to perform adequately

Customer Service Representative

CALL THE CAR
EL MONTE
02.2016 - 07.2019
  • Worked along healthcare provider, Care1st, to ensure members arrived at their medical appointments on time
  • Dispatched our vehicles to meet the standards of our members with wheelchairs and gurneys
  • Assisted with our Case Managed members working with social workers to ensure patients were accommodated in transportation and medical facilities
  • Answered phone calls from members and drivers to provide ETA’s
  • Responding to incoming service calls from customers and appointing accurate pick-up and drop-off points

Education

Medical Billing and Coding Certificate -

05.2024

High School Diploma -

Santana High School
Rowland, CA
06.2013

Languages

Bilingual (English/Spanish)

Timeline

Administrative Assistant

EDGARS ROAD SERVICES
08.2023 - Current

Customer Service Representative

SAVERS INC.
11.2019 - 06.2023

Customer Service Representative

CALL THE CAR
02.2016 - 07.2019

Medical Billing and Coding Certificate -

High School Diploma -

Santana High School
Stephany Chavez