Mary-Jane Guillaume
Montréal,QC
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
NATIONAL PARDON CENTRE
Montréal, QC
01.2025 - Current
- Managed walk-in clients by addressing requests and directing them to appropriate departments.
- Conducted data entry of sensitive information with a high degree of accuracy.
- Performed ink and digital fingerprinting for various client needs.
- Provided translation services between French and English for effective communication.
- Handled inbound calls, assisting clients with inquiries promptly.
Administration Clerk
Scotiabank
Montréal, QC
04.2019 - 08.2024
- Examined and processed incoming requests from partners, branches, and solicitors/notaries
- Maintained thorough knowledge of departmental operations and utilized systems effectively.
- Assisted with client or branch complaints and resolved issues promptly.
- Executed various processing tasks as required to support operational efficiency.
Sales Associate
Ardene
Montréal, QC
06.2018 - 09.2018
- Communicated product knowledge to align with customer needs.
- Organized merchandise and displays to ensure store cleanliness and enhance shopping experience.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
Cashier
McDonalds
Montréal, QC
08.2015 - 08.2016
- Collaborated in fast-paced environment during peak hours to enhance service efficiency.
- Finalized customer purchases and accurately collected payments .
- Coordinated with kitchen staff to ensure timely arrangement of food items.
Education
Bachelor of Laws - (LL.B)
Université De Montréal
Montreal, Quebec08-2027
Bachelor of Arts - Law (with Distinction)
Carleton University
Ottawa, Ontario08-2020
CEGEP - LAW, SOCIETY AND JUSTICE (WITH DISTINCTION)
Dawson College
Montreal, Quebec07-2018
Skills
- Organizational skills
- Results-oriented mindset
- Effective communication
- Judgment and critical thinking
- Team collaboration
- Reliability and dependability
- Time management
- Quick learning ability
- Microsoft Office proficiency
Certification
McGill University - Human Resource’s
Certificate (2020 - 2022)
Relevant courses: Introduction to Business, Workplace and Safety, Employee Labour Relations and Law
ACCOMPLISHMENTS
Bell Let’s Talk – Carleton University (01/2020)
- Informed students about mental health/wellness and steps that can be taken to work towards self-care.
Research Panel – Dawson College (08/2017)
- Created & delivered presentation for a personal research project to new students
Public Speaking Competition -English Montreal School Board (EMSB) (04/2015 - 05/2015)
- Lectured about technology and its impacts on developing children, in front of 100+ students
Languages
English
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Administrative Assistant
NATIONAL PARDON CENTRE
01.2025 - Current
Administration Clerk
Scotiabank
04.2019 - 08.2024
Sales Associate
Ardene
06.2018 - 09.2018
Cashier
McDonalds
08.2015 - 08.2016
Bachelor of Laws - (LL.B)
Université De Montréal
Bachelor of Arts - Law (with Distinction)
Carleton University
CEGEP - LAW, SOCIETY AND JUSTICE (WITH DISTINCTION)
Dawson College
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