Stephanie Yale
Oakland
Summary
Experienced in afterschool program operations, student safety, and behavior management. Detail-oriented administrative professional with skills in documentation, staff coordination, and effective parent communication. Proficient in using Salesforce, Paylocity, Microsoft Office, Canva, and Excel. Holds certifications in CPR, First Aid, Mandated Reporting, and Playground Safety.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Safety and Operations Coordinator
San Leandro Boys & Girls Club
08.2023 - 04.2025
- Utilize Salesforce and Paylocity daily to track attendance, update records, and manage staff scheduling.
- Maintain and organize attendance records, ensuring accurate data entry and reporting.
- Supervise Youth Development Professionals (YDPs) to ensure smooth and safe student transitions.
- Document and report injuries and behavioral incidents, submitting detailed reports to the program manager.
- Oversee student dismissal, verifying authorized pickups and ensuring club members' safety.
- Assist with behavioral management by supporting staff in enforcing expectations and addressing incidents with parents.
- Step into ratio when needed due to staff absences, ensuring proper student supervision.
- Support the program manager with administrative tasks, including reports, presentations, and documents using Word, Canva, and Excel.
Program Manager
Right at School
02.2024 - 07.2024
- Oversaw child enrichment programs, collaborating with school staff to ensure high-quality programming.
- Provided leadership and training for staff, fostering a positive and effective team environment.
- Managed program logistics, including attendance tracking, safety compliance, and parent communication.
Test Center Co-Lead & Administrator
PSI Services LLC
04.2022 - 03.2023
- Supervised a team of five test proctors in a small office-based setting, ensuring compliance with testing regulations.
- Led daily test administration, overseeing security protocols and candidate verification procedures.
- Streamlined check-in and testing processes, improving operational efficiency and customer satisfaction.
- Maintained accurate records of test sessions, incident reports, and compliance documentation.
Customer Service Advocate
Target
08.2015 - 06.2020
- Provided customer service across three different Target locations, adapting to various store environments and policies.
- Cross-trained in every department to increase flexibility and become an indispensable team member.
- Assisted customers with purchases, returns, and inquiries, ensuring a positive shopping experience.
- Promoted Redcard memberships, consistently meeting or exceeding sales targets.
- Trained and mentored new team members, supporting store efficiency and performance.
Teen Assistant
Oakland Zoo
07.2014 - 08.2014
- Assisted in managing camp activities, ensuring both engagement and safety for young participants.
Education
Bachelor's Degree - Child and Adolescent Development
San Francisco State University
San Francisco, CA12.2021
Associate's Degree - Elementary Education
Berkeley City College
Berkeley, CA06.2020
High School Diploma -
Bay Area Technology School
Oakland, CA06.2015
Skills
- Administrative assistance and documentation
- Skilled in various software platforms
- Student behavior intervention
- Staff management and safety adherence
- Organizational skills in data handling
Certification
- CPR & First Aid Certified
- Mandated Reporter Certified
- Playground Safety Certified
Timeline
Program Manager
Right at School
02.2024 - 07.2024
Site Safety and Operations Coordinator
San Leandro Boys & Girls Club
08.2023 - 04.2025
Test Center Co-Lead & Administrator
PSI Services LLC
04.2022 - 03.2023
Customer Service Advocate
Target
08.2015 - 06.2020
Teen Assistant
Oakland Zoo
07.2014 - 08.2014
Associate's Degree - Elementary Education
Berkeley City College
High School Diploma -
Bay Area Technology School
Bachelor's Degree - Child and Adolescent Development
San Francisco State University
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