Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Sue

VANCOUVER,BC

Summary

To gain and learn new skills while improving the skills I already have, as well as being more involved with the community. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Facility Booking Clerk

City of Vancouver
Vancouver, British Columbia
02.2023 - Current
  • Maintained accurate records of all bookings and reservations.
  • Set up new files in computer system with dates, personal details and other required data.
  • Managed daily bookings including confirming availability of requested services.
  • Took reservations from patrons by phone or online.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Communicated effectively with colleagues regarding booking changes or cancellations.
  • Prepared documents such as contracts, invoices, tickets, and itineraries for customers' use.
  • Worked effectively in team environments to make the workplace more productive.

Program Assistant III

City of Vancouver
Vancouver, BC
10.2017 - Current
  • Assisted management with planning and logistics for program activities.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Answered phones and routed voicemails to respective employees.
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Coordinated logistics for activities and events.
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
  • Maintained detailed records of all program activities, data collection, and evaluation results.

Instructor/Rink Attendant

City of Vancouver
Vancouver, BC
04.2006 - Current
  • Responsible for teaching level appropriate skills and helping them with the skills they have difficulty with
  • Created different class lessons to suit the different classes and abilities
  • Engaging with the parents if they have any questions regarding their child in lessons.
  • Monitored skaters for adherence to rules and ice safety policies.
  • Attended to skaters after accidents, falls or incidents and prepared documentation.
  • Maintained organization, cleanliness and safety of ice rink to deliver positive guest experiences.
  • Addressed guest conflicts with poise and tact and alerted shift managers to incidents.
  • Assessed rink prior to each shift for unsafe or hazardous ice, proper door operations and accurate conditions.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Trained new employees on site, pointing out safety mechanisms and features.

Park Leader

City of Vancouver
Vancouver, BC
04.2006 - Current
  • Providing arts and crafts as well as games for neighborhood children
  • Provide a fun and safe environment for children to play in and assisted with any first aids that may arise.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.

Food and Beverage Attendant

Silvercity Metropolis
Burnaby, BC
08.2006 - 12.2007
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Ensured that all food items were properly labeled and stored according to safety regulations.
  • Monitored inventory levels of food items and communicated needs for restocking to management team.
  • Followed recipes consistently while preparing foods for guest orders.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Day Camp Leader

Hastings Community Centre
Vancouver, BC
06.2007 - 08.2007
  • Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
  • Worked creatively with other staff to develop and carry out new themes and events for camp participants.
  • Complied with safety rules to minimize incidents and accidents.
  • Handled check-in duties to acclimate new campers.
  • Assisted in coordinating, planning and direction of daily activities for participants aged 5 to 12, working within set budget.
  • Coordinated details of summer activities, scheduling field trips and visits to cultural institutions and recreational swimming pools.
  • Inspected equipment, buildings and sites and reported maintenance issues.
  • Documented and notified supervisor of incidents, accidents and supply needs.
  • Conducted required recordkeeping activities to comply with camp requirements.
  • Organized and facilitated recreational activities for campers, such as arts and crafts, sports, swimming, and group games.
  • Supervised the safety of all campers during activities and trips.

Handstamper

Pacific National Exhibition
Vancouver, BC
04.2006 - 04.2006
  • Validated guest’s ride passes and provided their hand stamps for the PNE fair
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Handles inquiries about certain rides that the pass is eligible for during the fair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate Arts Degree - Ancient History

Langara College
Vancouver, BC
01.2012

Skills

  • Ability to multitask and lead a team
  • Prioritizing tasks
  • Ability to work independently and collectively as a team
  • Communicating effectively with not only staff but management as well
  • Staff Support
  • Creative Problem-Solving
  • Group and Individual Instruction
  • Interpersonal Skills
  • Progress Tracking
  • Information Coordination
  • Differentiated Instruction
  • Valid Driver's License
  • Report Preparation
  • Report Writing
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Lesson Planning
  • Child Development
  • Activity Planning
  • Operations Support
  • Program Planning
  • Classroom Management
  • Training Coordination
  • Student Records Management
  • Driven and Outgoing
  • POS Systems
  • Cash Handling
  • Payment Collection
  • Customer Service
  • Customer Assistance
  • Cash Register Operation
  • Payment Processing
  • Money Handling
  • Credit and Cash Transactions

References

Brittany Burant 

Recreation Services Co-ordinator - Seniors

Susy Bando

Recreation programmer - Arenas - Britannia

Timeline

Facility Booking Clerk

City of Vancouver
02.2023 - Current

Program Assistant III

City of Vancouver
10.2017 - Current

Day Camp Leader

Hastings Community Centre
06.2007 - 08.2007

Food and Beverage Attendant

Silvercity Metropolis
08.2006 - 12.2007

Instructor/Rink Attendant

City of Vancouver
04.2006 - Current

Park Leader

City of Vancouver
04.2006 - Current

Handstamper

Pacific National Exhibition
04.2006 - 04.2006

Associate Arts Degree - Ancient History

Langara College

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Stephanie Sue